Hi! I understand that you’ve loaded your HomeByMe project, but you aren’t seeing options to change or edit anything in it. Let’s see if we can get your project fully editable.

First, a couple quick questions to help me troubleshoot:
- Are you opening your project from the “My Projects” section of your HomeByMe account on homebyme.com?
- After clicking your project, do you select “Open my project” to enter the editing interface?
- Also, what happens when you try clicking on furniture or walls—does anything get selected or highlighted?

Sometimes, the project may open in view-only mode if it’s accidentally opened via a share link or preview. Also, make sure you're logged in to your HomeByMe account—the editing features require you to be logged in.

Here’s a step-by-step to try editing your project:

1. Log into your HomeByMe account on your Windows device using your preferred WebKit browser.
2. Click on “My Projects” at the top menu. This shows all your saved projects.
3. Find your project and click on its name, then click the “Open my project” button.
4. When your project loads in the editor, try clicking an item like furniture or a wall. If editable, you should see options appear like resize, rotate, or change materials.
5. If nothing is selectable, check the project layer or mode (sometimes a read-only or VR preview mode may load). You want to be in the editing or design mode.

If you do all this and still can’t edit, let me know exactly what you see when the project loads. Do you get any error messages or just no options? That info will help me guide you further.

I look forward to helping you get your project editable so you can customize everything you want.

my options to change things in the app still are not loading I use a paid version

Thanks for letting me know you’re using the paid version and still don’t see options to change things in your HomeByMe project. Let’s try a few targeted steps to get those editing features to appear.

Since it sounds like the project is loading but without editable options, here’s what I recommend:

1. Check Your Browser and System Updates:
Make sure your Windows 10 system and your WebKit-based browser are up to date. Outdated software can cause features to fail loading properly.

2. Clear Browser Cache:
Sometimes, cached data can interfere with features loading. Clear your browser’s cache and cookies, then reload HomeByMe and log in again.

3. Disable Browser Extensions:
Certain browser add-ons can block scripts or interfere with web apps. Try disabling extensions temporarily and reload the project.

4. Log Out and Back In:
Log out of your HomeByMe account, then log in again. This refreshes your session and can restore functionality.

5. Try Another Browser (If Possible):
Although you are on WebKit, if you have access to Edge or Chrome on Windows, test your project there to see if the problem persists. This can identify if it’s browser-related.

6. Check If the Project Is Marked Read-Only:
Within HomeByMe, make sure your project isn’t opened in preview or shared read-only mode. Only the owner logged in under their account can edit.

If after these steps you still don’t see editable options, there may be a deeper issue with your project or account rights. In that case, I suggest contacting HomeByMe support directly at [email protected] with your account and project details. They can look into your paid subscription status and project permissions.

For more detailed tips related to loading and editing issues, you can also check this support page with similar troubleshooting:
https://homebyme.supporthero.io/article/show/159884-i-can-t-load-project-the-project-does-not-open-and-gets-stuck-on-loading 1

Let me know if you want me to guide you step-by-step through any of these actions! Are you satisfied with this solution so far?