Hello! I understand that your edit options in the HomeByMe app are not loading. To help you better, could you please tell me a bit more about what exactly happens? For example, when do you try to access the edit options—while opening a project, on the furniture selection, or somewhere else? Also, are you using the web app or the mobile app on your Windows 10 device?

Meanwhile, here are some initial steps we can try to resolve this:

1. Refresh the page or restart the app: Sometimes the app may temporarily glitch. Close it fully and reopen to see if the edit options load.

2. Clear browser cache and cookies: Since you are on Windows 10 using WebKit, clearing your browser's cached data can help. If you let me know which browser you use, I can guide you through the steps.

3. Check your internet connection: Make sure you have a stable connection. Poor connectivity can cause features like edit options to fail loading.

4. Try a different browser or device: Opening your project on another browser or device can help identify if the issue is device-specific.

5. Update app or browser: Ensure your app or browser is updated to the latest version.

If you’ve tried any of these or can provide more detail on what specifically is not loading, I can guide you further with precise instructions or advanced troubleshooting.

Are you currently working on a particular project or page where this happens? The sooner I know, the better I can assist!

it's still not working

Thanks for letting me know it’s still not working. Let’s try a few more specific steps to get your edit options back:

1. Log out and log back in: Sometimes session issues can block features from loading. Please log out of your HomeByMe account completely, then log back in.

2. Check browser permissions and settings: Since you’re on Windows 10 using a WebKit-based browser, confirm that the browser is allowed to run scripts and that JavaScript is enabled—this is essential for edit options to load.

3. Disable browser extensions: Some browser add-ons can interfere with web apps. Temporarily disable any extensions, especially ad blockers or script blockers, and refresh HomeByMe.

4. Try the “MakeByMe launch stuck on loading” steps: According to HomeByMe support, closing the app, saving your project, clearing the browser cache, refreshing the page, and logging out/in often resolves loading issues7.

5. Check for server status or known issues: While there isn’t any widespread outage currently noted, if the issue persists, it could be related to backend problems. Checking the HomeByMe Help Center or contacting their support at [email protected] could help.

Would you like me to guide you through clearing cache and disabling extensions step-by-step on your browser? Also, please tell me which exact browser you are using (e.g., Edge, Chrome) so I can tailor the instructions perfectly.

Are you working on a specific project right now, or does this problem occur immediately after opening the app?