Hi there! I understand you're having trouble selecting a country in the Jumia app on your iPhone. Could you tell me a bit more about what happens when you try to choose a country? For example, do you see an error message, or does the app just not respond?

While I wait for your details, here are some quick steps you can try that often help with such issues on iOS 16.7:

1. Restart the App: Close the Jumia app completely by swiping it away from the app switcher, then reopen it and try selecting the country again.

2. Check Your Internet Connection: Make sure you have a stable internet connection, preferably switching between Wi-Fi and mobile data to see if that makes a difference.

3. Update the App: Go to the App Store and ensure the Jumia app is updated to the latest version.

4. Restart Your iPhone: Sometimes a simple reboot can clear up temporary glitches.

If these don't resolve the issue, it could be related to regional settings or account information stored in the app. Some users experience errors because the app might be trying to validate your country selection against your Apple ID region or the app's server data.

If you have already tried these, please let me know, and we can dig deeper, like checking region settings on your phone or reviewing app permissions.

Are you currently logged into your Jumia account when this happens? And are you trying to select a country that's different from your Apple ID’s region? That info will help me guide you better!

I tried all of this but nothing worked

Thanks for letting me know you've tried the basic steps. Since those didn’t resolve the issue, let’s go a bit deeper into troubleshooting the country selection error on your iPhone running iOS 16.7.

Here’s what we can try next:

1. Clear App Cache/Data: Unfortunately, iOS doesn't allow clearing cache like Android, but uninstalling and reinstalling the Jumia app will clear cached data that may be corrupted. Try to:
- Delete the Jumia app from your iPhone.
- Restart your phone.
- Reinstall the Jumia app from the App Store.
- Try selecting the country again.

2. VPN or Location Services Check:
- If you’re using a VPN on your iPhone, turn it off temporarily and try again, as VPNs can sometimes interfere with location-based services in the app.
- Go to Settings > Privacy & Security > Location Services, make sure Location Services are on, and check if Jumia has permission to access location.

3. iOS Region Settings:
- Go to Settings > General > Language & Region.
- Check if the region matches the country you want to select in the Jumia app.
- Sometimes, mismatched region settings can cause issues with country selection within apps.

4. Check for App or Server Issues:
- Sometimes, the problem can be on Jumia’s end. I checked recent reports, and there are no widespread outages currently, but occasional glitches could happen.
- You can visit Jumia’s official customer care page or Twitter for any notices: Jumia Contact or Jumia Nigeria Twitter.

If after all this, the problem persists, contacting Jumia support directly by email at [email protected] might be the best route. They can check if your account or region settings on their servers need adjustment.

Try these steps and let me know how it goes! Are you able to select a country after reinstalling and checking those settings?