Hello! Thanks for reaching out. I understand you’ve added items to your cart on Jumia, but they aren’t showing up as orders after you try to place them. Let me help you with that.

Could you please clarify if:
1. You completed the checkout process by entering your payment and shipping details?
2. You received any error messages when trying to place the order?
3. You are using the Jumia app or browsing on an Android browser?
4. If you see the items still in your cart but no order confirmation?

In the meantime, here are some initial steps you can try to resolve this:

1. Refresh the Cart and Clear Cache: Sometimes the cart might not update properly due to cached data. Go to your phone’s Settings > Apps > Jumia > Storage > Clear Cache. Then, restart the app and check if the cart reflects correctly.

2. Check Internet Connection: Ensure you have a stable internet connection (Wi-Fi or mobile data) when placing the order.

3. Verify If You’re Logged In: Your cart and orders sync with your account. Confirm that you are logged in to your Jumia account in the app or browser.

4. Complete the Order Process: Adding items to the cart does not equal placing an order. Ensure you follow through by clicking the “Checkout” button, enter all required details, select a payment method, and confirm the purchase.

5. Update the App: Using an outdated version of the Jumia app can cause syncing issues. Go to Google Play Store and update if an update is available.

If you have tried these already, please let me know which steps you’ve done and any error messages you got. This will help me narrow down the issue and guide you further.

Are you using the app on your Android 11 device or browsing via a web browser? This info will help tailor the steps better.

Looking forward to your reply!