Hi! Thank you for reaching out about the Letsfit app showing that you have never registered despite using it for over 3 years. I’d like to understand a bit more to help you better.

When you say it shows you’ve never registered, do you mean whenever you try to log in or check your profile, it says your account doesn’t exist or you’re not registered? Also, have you tried creating a new account through the app recently, or have you always used the same login details?

In the meantime, here is a straightforward approach we can take to troubleshoot this:

1. Check Login Method: Sometimes, users might have logged in using different methods like email, phone number, or social login (Google, Facebook). Make sure you are using the exact same login method you originally registered with.

2. App Updates: Ensure your Letsfit app is updated to the latest version via the Mac App Store or the official site if you use a desktop app.

3. Clear Cache (if using app on Mac): Although Macs don’t have a direct cache clearing option for most apps, try quitting the app fully and reopening it. If you have Letsfit on your mobile device too, try logging out and clearing cache there for comparison.

4. Try Account Recovery: Look for any “Forgot Password” or “Retrieve Account” option to reset your credentials if you might have forgotten them.

5. Re-register Carefully: If you try to register a new account, ensure you use a different email or phone to avoid duplication errors which might cause the app to throw these messages.

6. Reinstall the App: If the app might be corrupted or misbehaving, uninstall and reinstall it to refresh all settings.

If these steps don't resolve the issue, it might be related to your user data on the Letsfit servers or account syncing. In that case, I'll help you escalate it.

Can you please tell me:
- How do you log in to the app? Email, phone, social login?
- Have you recently changed any login info or devices?
- Is this happening on your Mac only, or do you also see it on your phone or tablet?

This will help me guide you more precisely!

Can not reregister

Thanks for letting me know you can’t re-register on the Letsfit app. I want to help you get this sorted. First, just to clarify:

- When you try to register, do you receive any error messages? If yes, what exactly do they say?
- Are you registering with the same email or phone number you used before?
- Are you attempting this on your Mac or on a mobile device (phone/tablet)?

Here are some steps you can try to overcome the registration issue:

1. Check for Duplicate Account Conflicts:
The app may be preventing you from re-registering if that email or phone number is already associated with an existing account, even if you don’t see it. Try using a different email address or phone number if possible.

2. Reset the App’s Data (if on mobile device):
If you have Letsfit on your phone, go to the app settings and try logging out and then clearing the cache or data to ensure no residual data is blocking registration attempts.

3. Reset Your Device Time Format:
Sometimes registration issues happen if the device time is in a 24-hour format. Try switching your Mac or phone to a 12-hour time format in System Preferences > Date & Time, then try again.

4. Reinstall the App:
Uninstall and reinstall the Letsfit app to make sure you have the latest version and no corrupted data.

5. Watch Face Reset (If You Use a Letsfit Watch):
If you have a Letsfit smartwatch paired, resetting the watch may also help. For example, on your watch, go to Settings > System > Reset to wipe connection data before re-pairing.

6. Ensure Stable Internet and Bluetooth (if using watch):
Make sure your device has a stable internet connection and that Bluetooth is turned on and working if you are registering with a watch.

If none of these work, it might be a backend account issue or glitch. At that point, I recommend contacting Letsfit support directly at [email protected] for account recovery or deeper investigation.

Meanwhile, here is a helpful video tutorial on registering and setting up Letsfit which might give you visual guidance:
How to Register Your Personal Data On the Letsfit Mobile App and Smartwatch 1.

Do let me know what you see when trying these steps, and I’ll assist further! Are you using a Letsfit watch alongside the app by any chance?