Hello! I understand your JYouPro smartwatch isn’t waking up when you move your wrist, right? To help you better, could you tell me if the watch face stays completely dark with wrist movement, or does it respond at all when you press a button? Also, have you checked if the "wake on wrist raise" setting is enabled on the watch?

Meanwhile, I’ll guide you through some common steps to resolve this:

1. Check the Wake on Wrist Raise Setting:
On your watch, open the Settings menu, then find the Display options. Look for a setting named something like "Wake on Wrist Raise" or "Raise to Wake" and make sure it is turned on. This feature allows the screen to activate when you tilt your wrist.

2. Adjust the Fit:
The watch shouldn’t be worn too tightly or too loosely. It should rest comfortably on your wrist and be able to move slightly up and down. A snug but not tight fit helps the sensors work properly.

3. Restart the Watch:
Sometimes a simple reboot fixes minor glitches. Turn off the watch fully, wait about 10 seconds, and then power it back on.

4. Check Watch & App Permissions:
On your iPad, ensure that the JYouPro app has all necessary permissions, including access to location and background app refresh, as these can affect connectivity and sensor functions.

5. Update Firmware & App:
Make sure the JYouPro app on your iPad is updated to the latest version. Also, check if your watch’s firmware is up to date via the app.

If you’ve already tried some of these steps, please let me know which ones, so I can guide you to more specific solutions.

Are you able to navigate the watch’s settings now to check the "wake on wrist raise" feature?

Background app refresh is grayed out

Thanks for letting me know! When the Background App Refresh option for the JYouPro app is grayed out on your iPad (iOS 18.6.2), it usually means that some system-wide settings or restrictions are preventing changes. Let’s try these step-by-step fixes to unlock that setting:

1. Check Low Power Mode:
Make sure Low Power Mode is off. This mode disables background app refresh to save battery. On your iPad, go to Settings > Battery, and ensure Low Power Mode is toggled off.

2. Ensure System Background App Refresh is Enabled:
Go to Settings > General > Background App Refresh. At the top, check if Background App Refresh is enabled for Wi-Fi or Wi-Fi & Cellular Data. If the whole setting is off or set to Wi-Fi only, some app options may be grayed out.

3. Verify Content & Privacy Restrictions:
Sometimes restrictions prevent changes to background activities. Go to Settings > Screen Time > Content & Privacy Restrictions > Background App Activities (you may need your Screen Time passcode). Make sure it’s set to Allow.

4. Restart Your iPad:
After adjusting these, restart your device to refresh system settings and try again.

If the Background App Refresh option remains grayed out after these steps, please tell me if you use any device management profiles, or if Screen Time is heavily restricting your device. This info helps me assist you better.

Would you like me to guide you through these steps now?