Hi there! I understand you're having trouble accessing the Puro app on your iPhone. Let's figure this out together!

Could you please provide a little more detail about the issue? Are you encountering an error message when you try to log in, or does the app simply not open at all? Any additional information you share will help us get to the bottom of it.

I did the update and it crashes when I try to log in

Thanks for the details! Since the Puro app is crashing after the update when you attempt to log in, let's try a few steps to resolve this issue.

1. Force Close the App: Sometimes, simply restarting the app can help. To do this, swipe up from the bottom of the screen (or double-click the home button) to bring up the app switcher. Find the Puro app and swipe it off the screen to close it. Then, try opening the app again.

2. Restart Your iPhone: A simple restart can refresh your system and might help with the crashing issue. Press and hold the side button along with the volume button until you see the sliders, then drag to power off. Once it's off, press the side button again to turn it back on.

3. Check for App Updates: Make sure that the Puro app itself is updated to the latest version. Open the App Store, tap on your profile icon at the top right, and scroll down to see if there's an update available for Puro. If there is, go ahead and install it.

4. Reinstall the App: If the issue persists, you might want to reinstall the app. Long press on the Puro app icon, select "Remove App," and then choose "Delete App." After that, go to the App Store and download Puro again. This often resolves persistent issues.

5. Check Storage Space: Make sure your iPhone has enough storage available. Sometimes, lack of storage can cause apps to misbehave. You can check this in Settings > General > iPhone Storage.

Try these steps, and let me know if you are still having issues with the app crashing!

Puro app for iOS don’t enter me

Thanks for your patience! Since it sounds like the Puro app is still giving you trouble, let’s try looking at some focused solutions based on the recent findings.

1. Check for Known Issues: Sometimes apps undergo issues post-updates. You can look for any reported problems by users in communities like Reddit here or on TikTok here. This could give some insights if this is a widespread problem.

2. Contact Support: If none of the previous steps help, reaching out to support is always a good option. You can contact purp support at [email protected] or [email protected] for assistance directly. They might have more specialized solutions based on the latest app version.

3. Watch Fix Videos: Sometimes visual aids can be really helpful. You might want to check this YouTube video which discusses common fixes for the Purp app issues.

After trying these suggestions, please let me know if you're able to access the app or if the issue continues! Are you satisfied with the solution I provided?

I did the update and it won't let me in

It sounds like the Puro app is still not letting you in after the update, and I totally understand how that can be challenging. Let’s go through a few important steps to help you resolve this issue.

1. Force Close and Reopen the App: If you haven't already, try force closing the Puro app and then reopening it. To do this, swipe up from the bottom of the screen (or double-click the home button), find the Puro app, and swipe it off the screen. Then, reopen the app.

2. Restart Your iPhone: Restarting your device can often fix app-related issues. Hold down the side button and volume button until the slider appears, then slide to power off. After it shuts down, press the side button again to turn it back on.

3. Check for App Updates: Sometimes, developers release quick patches after a major update. Go to the App Store, tap on your profile picture at the top right, and see if there's a new update available for the Puro app. If there is, install it.

4. Reinstall the App: If the issue continues, uninstalling and reinstalling might help. Press and hold the Puro app icon until it wiggles, then tap the "X" to delete it. After that, go to the App Store and download Puro again.

5. Check Apple Support Communities: Sometimes, other users may be experiencing the same issue, and you might find additional solutions. There are discussions on Apple Support Communities regarding login issues after updates. You can explore this link for more insights: Apple Support Communities.

If after trying all these steps you're still unable to access the app, please let me know! I can provide more advanced troubleshooting options or guide you to direct support. Are you satisfied with the solution I provided?