Hi! I understand you're trying to log into the Letsfit app with the correct user information but are getting an error related to your email not being recognized. Let’s get this sorted out.

To help me assist you better, could you please confirm:

1. Are you entering the email address exactly as you used for registration? (Sometimes small typos can cause issues.)
2. Have you tried using the "Forgot Password" option in the app in case the email is recognized but there's a password issue?
3. Is this the first time you’re trying to log in on this device, or have you successfully logged in before?
4. Are you receiving any specific error messages besides “email not recognized”?

Meanwhile, here’s what you can try step-by-step:

1. Double-check Email and Password: Make sure your email and password are entered correctly without extra spaces or errors.

2. Reset Password via ‘Forgot Password’:
- Open the Letsfit app on your Mac or iOS device.
- Tap on ‘Forgot Password’ and enter your email to receive reset instructions.

3. Check for Duplicate Accounts: Sometimes users accidentally register multiple accounts with different emails. Make sure you are using the email linked to your original account.

4. Update or Reinstall the App: If you haven’t done so recently, uninstall and reinstall the latest version of the Letsfit app from the App Store.

5. App Account Sync: If the app still says the email is not subscribed, it might be a sync issue on the server side. Signing out and in again after reinstall or waiting a bit and retrying can help.

If none of these steps work, it could help to contact Letsfit’s official support directly at [email protected] or through their contact page (4) for account-specific verification.

Let me know what you find, and I’ll help you move forward! Are you comfortable trying these?

All info is correct but can’t log in. Please provide accurate user information. Also, this email notd

Hi there! It sounds like you’re entering all your login information correctly but the Letsfit app still won’t accept your email, showing it as not recognized. That can be puzzling, so let’s try some focused steps to figure this out.

Here’s what you can try on your Mac with OS X 10.15.7:

1. Check for Account Conflicts or Duplicate Accounts
Sometimes if you registered multiple accounts with different emails, the app might be trying to log you in under the wrong one. Try alternative emails you might have used.

2. Reset App Data / Cache
While Macs don’t have an "offload" option like iPhones, try uninstalling the Letsfit app completely, then reboot your Mac and reinstall the latest version from the App Store to clear any cached credentials.

3. Use ‘Forgot Password’ on the App or Website
Enter your email in the ‘Forgot Password’ option to see if it’s recognized and to reset your password. If the email is not recognized here as well, it signals the account likely does not exist or was not linked to that email.

4. Check Time and Date Settings
Ensure your Mac’s time and date are set correctly (System Preferences > Date & Time). Sometimes incorrect system time can cause authentication issues.

5. Try Logging in from the Letsfit Website or Another Device
See if you can log in to your account via the Letsfit online portal or on a different device (phone/tablet). This can indicate if the problem is device-specific.

6. Contact Letsfit Support
If none of the above works, it’s best to reach out directly to Letsfit customer service at [email protected] or via their contact page 4 with details about your issue, the exact email used, and steps you’ve tried. They can verify if your account exists or if there’s some backend issue.

Feel free to try these steps, and let me know what results you get. I’m here to guide you through further troubleshooting if needed! Are you okay to start with these?