Hi! Thanks for reaching out. Let's get your AdLock activated properly. To help you better, could you tell me where exactly you enter the activation code? For example, is it in the AdLock app on your Windows device? Also, are you seeing any error message when you try to activate the app with the code?

In the meantime, here are a few simple checks we can do:

1. Make sure you are entering the activation code exactly as provided, without extra spaces before or after the code.
2. Confirm that the AdLock app is the latest version installed on your Windows 10 system.
3. Check if your system has any other VPN or ad-blocking apps running at the same time, as AdLock can sometimes conflict with them.
4. Restart your computer and try activating again to clear any temporary glitches.

If you see an error saying the code is invalid, it might be expired or mistyped. Let me know if you still face issues, and I can guide you through some advanced steps such as reinstalling or verifying your license.

Are you seeing any particular error message when activating? This info will help me find the best solution for you.

When I open the App it says "Adlock is Off" and I cannot get it to be on if I trigger the on button

Thanks for the extra detail! Since your AdLock app says "Adlock is Off" and you can't turn it on by clicking the button, let's work through some steps to address that.

1. Run AdLock as Administrator
Sometimes, AdLock needs elevated permissions to activate properly. Right-click the AdLock shortcut or executable, then choose "Run as administrator." Try turning it on from there.

2. Check Windows Security or Other Antivirus Software
Some security programs might block AdLock from running or starting its filtering service. Temporarily disable your antivirus or Windows Defender real-time protection, then try activating AdLock again. If it works, add AdLock to the antivirus exceptions.

3. Verify Windows Filtering Platform (WFP) Service
AdLock uses Windows Filtering Platform for blocking ads. If the WFP service is disabled, that can cause issues. Here's how to check:
- Press Windows key + R, type services.msc, and press Enter.
- In the Services window, look for services named "Windows Filtering Platform" or related network filtering services.
- Confirm they're running and set to Automatic. If not, right-click and start them.

4. Check for Conflicting Software
VPNs, other ad blockers, or network filtering programs might cause conflicts. Try temporarily disabling or uninstalling those and then switch AdLock on.

5. Reinstall AdLock
If nothing works so far, uninstall AdLock fully, restart your PC, then reinstall the latest version from the official website. This often resolves corrupted installations.

Try these steps in order and let me know how it goes. If you hit any error messages, please share them with me to dig deeper! Does this plan sound good to you?

Why won't AdLock turn on after pressing the button?

Thanks for your patience. The issue where AdLock won't turn on after pressing the button is often related to permissions or conflicts with other software on your system. Here’s a clear step-by-step approach based on the common causes and solutions:

1. Run AdLock As Administrator
Right-click the AdLock app icon and choose "Run as administrator." This gives AdLock the permissions it needs to enable its filtering service properly.

2. Check Permissions and System Settings
Sometimes, Windows Defender or other antivirus software can block AdLock from starting. Temporarily disable these security programs and try to enable AdLock again. If it works, add AdLock to the exceptions list.

3. Verify Windows Filtering Platform (WFP) Service
AdLock relies on the Windows Filtering Platform, which should be running:
- Press Win + R, type services.msc, and hit Enter.
- Find any network-filtering-related services (like "Base Filtering Engine" or "WFP").
- Make sure these are running and set to Automatic startup.

4. Check for Software Conflicts
If you have other VPNs, proxies, or ad blockers running, they might interfere with AdLock. Try disabling or uninstalling them temporarily.

5. Reinstall AdLock
Uninstall AdLock from your PC completely, then download and install the latest version from the official AdLock site. Restart your system and try activating it again.

6. Manual Activation Check
Sometimes, AdLock needs to be manually turned on in the app settings after entering the activation code. Open the app, go to settings, and look for any toggles or activation buttons and try switching them on.

If after these steps the "Adlock is Off" message persists or the app still won't turn on, there may be a specific technical issue happening, in which case contacting AdLock’s support team directly via the app’s support button or at [email protected] is recommended—they can investigate license or account conditions in detail.

Let me know if you want me to walk you through any of these steps! Have you already tried running it as administrator or checking your antivirus settings?

Installed the Adlock, used the code but I cannot get it to be activated

Hi again! Since you mentioned you've installed AdLock and used your activation code but it won’t activate, let's double-check a few important points together to get this sorted out:

1. Exact Code Entry
Ensure your 9-digit activation code is entered exactly as you received it—no extra spaces before or after. Even a small typo can cause activation failure.

2. Internet Connection
Make sure your Windows 10 device is connected to the internet when activating, as the app needs to confirm your license online.

3. Code Validity
Activation codes can expire or be limited to one device. If you received your code via email, double-check any expiry info or whether it’s already been used on another device.

4. Run AdLock as Administrator
Sometimes, permissions are needed for activation. Right-click AdLock and select "Run as administrator," then try the activation again.

5. App Version
Verify that you installed the latest AdLock version from the official site, as older versions might not accept new codes.

6. Close Other Ad Blocking/VPN Apps
Running multiple similar programs can interfere with activation. Temporarily close other ad blockers, VPNs, or network filtering tools.

If after trying these you still can’t activate, you might want to contact AdLock support directly through their app “Support” button or via email at [email protected] so they can check on your license status or resend a code if needed1 2.

Would you like, I can also guide you step-by-step through entering the code and checking settings on your Windows 10? Let me know!

Why isn't AdLock activating with promo code?

Thanks for your question about why AdLock isn't activating with your promo code. Let's walk through some common reasons and solutions to help you get it working smoothly:

1. Check the Code Format and Entry
Make sure you are entering the promo or activation code exactly as given — no extra spaces before or after, and all characters should match (case-sensitive). Sometimes, promo codes need to be entered specifically in the activation or license field within the app.

2. Internet Connection
AdLock needs to verify your code online, so ensure your Windows 10 PC is connected to a stable internet connection when activating.

3. Promo Code Validity and Expiration
Promo codes sometimes have expiration dates or usage limits (like one-time use or for specific regions). If your promo code is expired or already used, it won’t activate successfully.

4. Run AdLock as Administrator
Try right-clicking on the AdLock app icon and selecting "Run as administrator" before entering the code and activating. Elevated privileges can help the app register the license properly.

5. Update or Reinstall AdLock
Make sure you are using the latest AdLock version from the official website. Older app versions might not support newer promo codes. If needed, uninstall, then reinstall the latest version to have a clean installation.

6. Check for Conflicting Software
If you have other ad blockers, VPNs, or firewall rules that restrict internet access for apps, these can interrupt AdLock activation. Temporarily disable or adjust these before activating.

7. Follow the Official Activation Procedure
According to AdLock’s guide, you typically enter your activation code in the app’s activation tab or license field. On some platforms, like iOS or Windows, there may be slight differences in where to put the code. Usually, it’s on the main activation page once you launch the app.

If you have tried these steps and still can't activate, your best next step is to contact AdLock support directly through their official support at [email protected] or via the in-app support option, so they can verify your promo code status and assist further1 2.

Would you like me to guide you through the exact activation steps on your Windows 10 device? Let me know!