[Healthy Benefits Plus] Member is currently with Humana, getting an error message that my email has already been registered,

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ELSA M PERRY
1 year ago In Healthy Benefits Plus
member is currently with Humana, getting an error message that my email has already been registered,

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Henry Adams

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1 year ago

If you are a Healthy Benefits Plus member currently affiliated with Humana and receiving an error message stating that your email has already been registered, here are the steps you can take to resolve the issue:

1. Attempt to Log In: Start by trying to log in to the Healthy Benefits Plus portal using your registered email and password. If you remember your password, use it to log in. If you don't, proceed to reset your password.

2. Reset Your Password: Go to the Healthy Benefits Plus log in page. Look for the "Forgot Password?" link. Once you click it, enter your email address and follow the instructions sent to your email to reset your password.

3. Check for Duplicate Accounts: If the error persists, you might have more than one account registered under the same email address. In this case, consider using a different email to create a new account, or contact customer support for assistance.

4. Contact Customer Support: If you cannot resolve the issue by logging in or resetting your password, it is advisable to contact Healthy Benefits Plus customer support. You can reach them by phone at 1-833-832-7306 (TTY 711) for assistance. Alternatively, you can fill out the contact form available on their Contact Us page - [learn more].

5. Reach Out to Humana: Since you are affiliated with Humana, you may also consider reaching out to their customer support as they may have additional insights on managing accounts. You can find support options on the Humana Help page - [learn more].

6. Double-Check Your Email: Ensure that the email you're using is correct and has not been misspelled. Sometimes, a simple typographical error can lead to such issues.

By following the steps outlined, you should be able to resolve the email registration issue you're facing with Healthy Benefits Plus in coordination with Humana.

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