Hi there! I understand you’ve had the Letsfit app for about two years, and now suddenly it’s asking you to sign on but won’t load past the “please wait” screen. Let’s try to figure this out together.

To start, could you tell me:
- Are you entering your login details but the app just keeps loading and never logs in?
- Have you tried restarting your device or the app?
- Is your internet connection stable?

Meanwhile, here are some initial steps that often help with loading and sign-on issues:

1. Restart your Windows device: Sometimes a fresh start clears temporary glitches.
2. Check your internet connection: Make sure you have a stable Wi-Fi or wired connection.
3. Update the app: If there’s an update available in your app source, install it.
4. Verify app permissions: Go to your Windows system settings, find Letsfit, and confirm it has permissions especially for location and Bluetooth if applicable.
5. Clear app cache/data: On Windows, you can do this by going to Settings > Apps > Letsfit > Advanced options, then click on “Reset” or “Repair”.
6. Try to log in again.

If these don’t work, please confirm if you’ve tried uninstalling and reinstalling the app already, and whether the issue persists on this specific device or if you can log in on another device.

Let me know your results, and we’ll proceed from there!