[Turbolearn] Project not specified. the message i see when i try to use the app

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Ivana Ponti
11 months ago In Turbolearn
Project not specified. the message i see when i try to use the app

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Charlotte Green

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11 months ago

Hi! I see you're getting a "Project not specified" message when trying to use the Turbolearn app. To help you better, could you please tell me a bit more about when exactly this message appears? For example, does it show up right when you open the app, or when you try to start a specific task or feature?

Generally, this message implies that the app is expecting a project or workspace to be selected or configured before proceeding. Here’s a simple approach to try first:

1. Check if the app requires you to create or select a project explicitly when you log in or start working. Sometimes there’s a project selection screen or a field where you need to specify the project name.
2. If you have a settings or profile section in the app, look for any project-related settings and ensure a project is set or linked.
3. Try logging out and logging back in to see if the app prompts you to pick or specify a project at that point.

If you’ve already tried these or the app is more complex, it might be related to missing configuration in your workspace or user profile. Could you also confirm if you are using any custom setups or integrations with Turbolearn?

Let me know what you find, and I can guide you with the next steps!

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Ivana Ponti
11 months ago

I have already logged out of my account in fact the screen appears where I have to enter my data, once I log in with google it makes me appear this message without even logging into my account.

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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11 months ago

Thank you for the details! It sounds like when you log in with Google, the app immediately shows "Project not specified" without fully logging you into your account.

This issue might be related to the app not properly linking your Google login to an active project in your Turbolearn profile or a hiccup with the session initialization after login.

Here are a few things we can try:

1. Clear your browser cache and cookies since stale data can cause login issues. (You can do this in your browser settings under Privacy or History.)

2. After clearing cache, try logging in again with Google and see if the prompt still appears.

3. If possible, try logging in on a different browser or device to check if the problem is specific to your current setup. Since you’re on WebKit with Windows 10, you might try a modern browser like Chrome, Edge, or Firefox as a test.

4. Sometimes, the Turbolearn account might be missing project setup—after login, you might need to manually create or select a project. Is there any option or button shown for creating or choosing a project after the error message?

If the problem persists, I can also help you escalate this to Turbolearn’s support team as they can verify if your account data is properly associated with projects on their backend. You can also reach them directly at [email protected].

Please try these steps and let me know if you see any change or additional options after login!

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