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Are there common issues with the Empower app?

There are several common issues that users may encounter with the Empower app. Here’s a detailed overview of these problems and their current status:

Account Linking Issues

1. Unable to Link or Refresh Accounts: Users have reported problems with linking or refreshing their accounts as of November 6, 2024. This affects the app's ability to synchronize bank and investment accounts accurately - learn more.

2. TransAmerica Balance Issues: There have been ongoing reports about issues regarding balance inaccuracies with TransAmerica accounts since October 22, 2024 - learn more.

3. 401(k) Linking Problems: Some users have noted that their 401(k) accounts are not being linked to the Empower app. This issue has persisted for several weeks without resolution - learn more.

Technical and Display Issues

1. Login Problems: Users may experience difficulties logging into the Empower app or encounter a blank or empty dashboard after signing in - learn more.

2. Sync Issues: Reports have indicated difficulty syncing accounts, particularly with certain services like Fidelity. Users report reaching the connection screens but failing to synchronize successfully - learn more.

3. Mobile App Verification Errors: Users seeking to log in may face issues with mobile app verification, encountering errors that prevent access to their accounts - learn more.

Common Resolutions

To address these issues, users can follow these steps:

1. Check for App Updates: Ensure that the Empower app is updated to the latest version.

2. Clear Cache and Data: If problems persist, clear the app's cache and data from your device settings. This can help resolve minor glitches.

3. Re-link Accounts: If account links fail, try removing and re-adding the accounts to refresh the connection.

4. Contact Support: If issues remain unresolved, contact Empower support through their help center for personalized assistance - learn more.

For more specific inquiries or to monitor ongoing issues in the app, you can refer to the Known Issues section of the Empower support page - learn more.