[PCH+] Game gets hung up and won't complete

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Tom Boles
9 months ago In PCH+
game gets hung up and won't complete

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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9 months ago

Hi there! I understand you’re having trouble with the PCH+ app game getting hung up and not completing. That definitely takes the fun out of playing. To help you better, could you share a little more detail? For example:

- Does the app freeze at a particular point or during specific games?
- Is your device connected via Wi-Fi or cellular data when this happens?
- Have you noticed if restarting the app or your device helps at all?
- Are you using any account sign-in within the app?
- Have you tried updating the app or your device recently?

Once I get a bit more info, I can guide you through some effective troubleshooting steps tailored for your Windows 10 setup and WebKit browser environment. Looking forward to your reply!

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Tom Boles
9 months ago

Like I have 10 entries, the box fills left to right, stops just short of end and little box just keeps spinning

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57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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9 months ago

Thanks for explaining the issue with the entry box filling partially and the little box spinning without completing. That helps clarify the problem.

From what you described, it sounds like the app isn't fully processing or submitting your entries, possibly stuck in a loading state. Let's try these steps to get it working on your Windows 10 setup with WebKit:

1. Check Internet Connection: Make sure your internet connection is stable. A weak or spotty connection can cause loading issues.

2. Clear Browser Cache and Cookies: Since you’re using WebKit on Windows, clearing cache often resolves UI glitches:
- Open your browser settings.
- Find the section for Privacy or History.
- Clear cached images and files as well as cookies.
- Restart the browser and try again.

3. Restart Your Browser & Device: Sometimes a fresh browser session and device reboot help clear temporary problems.

4. Try a Different Browser: If the problem continues, test the PCH+ app in another browser (like Chrome or Edge) on your Windows device to see if the issue is specific to WebKit.

5. Update Your Browser: Make sure your browser is up to date with the latest version, which includes bug fixes and performance improvements.

6. Disable Browser Extensions: Occasionally extensions can interfere. Try disabling them temporarily and refresh the app.

7. Check for App Updates: If you also use a PCH+ standalone app, ensure it’s updated to the latest version.

If after all these the spinner keeps going and the entries won’t submit, it might be an app server or backend issue. In that case, PCH support might be already aware and working on a fix. You could reach out to PCH customer service at [email protected] for specific help or updates.

Let me know if you want guidance on any of these steps! Are you satisfied with the solution I provided?

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