Hi there! Sorry to hear Mystery Mountain isn’t working for you. To better help you, could you tell me a bit more about what exactly isn’t working? For example, are you unable to start the event, is it crashing or freezing, or something else?

In the meantime, here are a few initial steps that often help fix issues with special events like Mystery Mountain on Pet Rescue Saga:

1. Restart the game and your device. Sometimes a fresh start clears up temporary glitches.
2. Check your internet connection. A stable connection is needed for events to load properly.
3. Make sure your game is updated to the latest version available in the App Store.
4. Clear the game cache: While Pet Rescue Saga on Mac might not have a direct cache clear option, quitting and restarting usually helps clear temporary data.
5. Log out and back into your King account or Facebook if you use that to sync progress. Sometimes event data can fail to appear if there’s a connection issue with your account.
6. If possible, try reinstalling the game: Before uninstalling, ensure your game progress is backed up by connecting to your King or Facebook account. Then uninstall and reinstall the game. This often resolves issues with events not loading or functioning correctly1.

Let me know which of these you’ve tried or if the problem is different, and I can help you with the next steps!

I’m not reinstalling. Did what u said years ago and lost everything. Either fix from your end or I’m done. Mystery mountain opens but little game creature is at top and won’t move

Thank you for sharing more details—so the Mystery Mountain event opens, but the little game creature at the top doesn’t move, right? And you prefer not to reinstall because of previous data loss, which makes total sense.

Since reinstalling is off the table, let’s try some solutions that focus on your account and connection instead:

1. Log out and back in: Sometimes event progress doesn’t sync correctly, causing animation glitches like the one you described. Log out of your King or Facebook account from within the game, then log back in. This often refreshes event data.

2. Ensure a stable internet connection: Since Mystery Mountain is an online event, any network hiccup could prevent proper loading. Try switching between Wi-Fi and mobile data if possible, or reset your router.

3. Force quit the game completely and restart your Mac: Make sure Pet Rescue Saga is fully closed (use Command + Q). Then restart your Mac, wait a moment, and launch the game again.

4. Check for macOS updates: While your system version 10.15.7 is fairly recent, sometimes small updates can improve app compatibility. Go to System Preferences > Software Update to confirm you're fully updated.

5. Try playing from another device (if possible): If you can access the game on a phone or tablet using the same King/Facebook account, see if the Mystery Mountain event loads properly there. This can help isolate if the issue is Mac-specific.

If none of these help, it might be a server-side issue or a known glitch affecting your account’s event state. In that case, I can escalate it to our technical team to look further into your account and progress.

Would you mind trying these steps and letting me know what happens? I’m here to get this sorted for you!

Tips for avoiding data loss when reinstalling apps

Thanks for your question about avoiding data loss when reinstalling Pet Rescue Saga. That’s a very important topic!

Here are some key tips to help you keep your game progress safe when reinstalling the app on your Mac:

1. Always link your game to your King account or Facebook before reinstalling. This is the most crucial step. When your game is connected to these accounts, your progress, boosters, and unlocked content are saved on the cloud, not just your device. This way, once you reinstall, you can log back in and restore your progress without losing it.4

2. Avoid uninstalling the game without backing up or linking your account. Uninstalling the app without this connection may delete all locally saved data, leading to progress loss.

3. Be cautious with boosters and other in-game items stored locally. Sometimes, certain boosters might not be fully backed up even if your progress is, so you could lose those temporarily.2

4. Before reinstalling, confirm your King/Facebook account credentials and that your progress is synced. You can do this by logging out and back in to see if your levels and achievements remain.

5. After reinstalling, log in to the same account to restore your saved data. Don’t create a new account as this would start fresh.

Following these precautions will greatly reduce the risk of losing your Pet Rescue Saga progress when reinstalling the game. If you ever feel unsure, just ask me before you do the reinstall, and I can guide you through it safely!

Does this help answer your question? Would you like me to assist with anything else?