To resolve the issue of not receiving emails from ActiveBuilding, follow these detailed steps:

1. Check Your Spam/Junk Folder: Emails from ActiveBuilding may have landed in your spam or junk folder. Open your email client and check these folders.

2. Verify Email Address in ActiveBuilding:

- Log in to your ActiveBuilding account.
- Click on the avatar icon located at the top right corner of the portal, beside the bell icon.
- Select Personal Settings.
- Confirm that your email address is entered correctly. If not, update it and save the changes - learn more.

3. Whitelisting ActiveBuilding Emails: To ensure that emails from ActiveBuilding are not blocked, add the sender’s email addresses to your email account’s whitelist. This may help prevent emails from being filtered out.

4. Contact Property Management: If you still aren’t receiving emails, reach out to your property management team. They can check if your email account has been blacklisted or if there’s an issue with the email service - learn more.

5. Request a Resend of Emails: If your account setup seems correct but you haven’t received specific emails (like package notifications or other updates), ask your property management to resend those notifications. If you didn’t receive a registration email initially, the management team can generate a new one for you - learn more.

6. Check for System Updates: Occasionally, issues with the ActiveBuilding system may lead to email delivery problems. Keep an eye on announcements from your property management about any known issues or maintenance that might affect email notifications - learn more.

7. Verify Email Client Settings: Ensure that your email client is configured correctly and not blocking ActiveBuilding emails. Sometimes third-party email applications have settings that can prevent these emails from appearing in your inbox.

8. Consider Email Provider Issues: If you are using a specific domain (e.g., Gmail, Yahoo), check if there are any known issues with the email service provider affecting the receipt of certain emails. Sometimes, mass undeliverable emails due to previous blacklisting can cause disruptions, particularly for Gmail accounts - learn more.

If these steps do not resolve the email issue, consider contacting ActiveBuilding support for further assistance.