Hi there! I understand you’re having trouble updating the LOFT Living app on your Kindle device running Android 9. Let’s get this sorted out together.

Could you tell me a bit more about the issue? For example:
- Are you getting an error message when trying to update?
- Is the update button unresponsive or does the download just not start?
- Have you been able to use the app before, or is this a fresh install?
- Have you tried updating other apps on your device to check if it’s a device-wide issue?

This will help me pinpoint the right steps for you. Meanwhile, here are some initial things we can try to resolve update problems:

1. Check Internet Connection: Ensure your Kindle is connected to a stable Wi-Fi network, as updates require a solid internet connection.

2. Clear App Store Cache:
- If you’re updating from the Amazon Appstore on your Kindle, go to Settings > Apps > Amazon Appstore.
- Tap Storage, then Clear Cache and Clear Data.
- Restart your device and try updating the LOFT Living app again.

3. Free Up Storage Space: Low storage can prevent updates.
- Go to Settings > Storage and see if you have at least 100 MB free.
- If storage is low, consider deleting unused apps or files.

4. Restart Your Device: A simple restart can fix temporary glitches.

5. Reinstall the App:
- Uninstall the LOFT Living app.
- Restart your device.
- Reinstall the app from the Amazon Appstore.

If none of these steps work, there might be a temporary glitch with the app servers or compatibility issues with your device’s OS version. Some users on Reddit have fixed similar issues by logging in through a web browser at loftliving.com, which sometimes refreshes the app account backend1.

Let me know what you've tried or if you encounter specific error messages, and I can guide you further! Are you satisfied with this approach so far?