Hi there! I want to make sure I understand your situation correctly: are you trying to add a charge for your support dog within the LOFT Living app when paying rent? Or are you experiencing an issue where you are being charged for the support dog and want to resolve that?

Also, just to confirm, do you have any official documentation for your support dog like an ESA (Emotional Support Animal) letter? This might affect how charges can be handled.

Could you share a bit more about the exact problem you're facing with the rent or charges in the app? That way, I can guide you better!

Charged for support dog , have all necessary paperwork

Thanks for sharing that you have all the necessary paperwork but are still getting charged for your support dog on the LOFT Living app. I can help you navigate this.

First, to clarify: Emotional Support Animals (ESA) are protected under federal housing laws, which means landlords cannot charge pet rent or pet deposits for ESAs if proper documentation is provided. However, they may charge for actual damages caused by the animal, but not a standard fee or rent charge3 5.

Here’s what I suggest you try next step-by-step:

1. Double-check your ESA documentation upload: In the LOFT Living app, confirm if your support dog’s paperwork is correctly submitted and acknowledged by management. Sometimes there is a separate section or you may need to upload or re-upload the official documentation.

2. Contact your property management directly: Reach out via email or the app’s messaging feature to request clarity on why the pet rent charge is still applied despite your paperwork. Ask for the charge to be reversed and keep written records of your communication.

3. Request a formal accommodation: Indicate that under the Fair Housing Act, ESAs are exempt from pet fees and deposits, and ask them to waive the charges accordingly.

4. Review your lease and app notices: Sometimes fees appear in the system before paperwork is processed. Confirm if the charges are ongoing or a one-time issue.

If after these steps the fee still appears, you may want to escalate by:

- Replying back to property managers or LOFT support with your ESA letter and a statement citing your rights.
- Getting advice or assistance from a local fair housing agency or legal support if applicable.

I want to make sure you’re not paying unfair fees erroneously, so if you want, I can guide you on how to contact LOFT Living support directly or draft a message for property management. Does that sound good? Or do you want help with a particular step?