Hi there! I understand that you recently updated your email in the LOFT Living app and everything has been sent to the new email—except your latest payment confirmation, which went to your old email address. Let’s get this sorted out.

To make sure I guide you correctly, have you updated your email only once within the app? Also, did you receive a confirmation from the app acknowledging the change? Sometimes, the system caches old information temporarily, or there might be a delay in updating the notification preferences.

Here’s a step-by-step approach to troubleshoot this:

1. Verify Email Change in Account Settings:
Open the LOFT Living app on your Android device, go to your profile or account settings, and confirm that your new email is correctly listed there with no typos.

2. Log Out and Back In:
Sometimes, logging out and then logging back in refreshes your account data and syncs notifications with your updated email.

3. Check Notification Preferences:
Look into the app’s notification settings (if available) to ensure that payment confirmations are set to be sent to your updated email and not overridden by some saved settings.

4. Review Your Profile on Website:
If the app allows, or by visiting LOFT Living login, log in via a browser and double-check the email address linked to your account. Occasionally, changes made on the app might not fully sync with the web portal immediately.

5. Test Email Change Effectiveness:
If comfortable, try triggering another payment confirmation notification (such as checking your payment history or making a small payment) to see which email it’s sent to now.

If after these checks, the payment confirmations are still going to the old email, it might be a glitch or a lag in the system updating your email preferences.

In that case, I recommend contacting LOFT Living’s customer support directly via email at [email protected]. They can check your account details on the backend and ensure the new email is the one used for all notifications going forward.

Let me know if you’d like help with any of these steps or if you already tried some of them! Are you satisfied with this plan to resolve your payment confirmation email issue?