[ActiveBuilding] After I typed in email and password for the log in it brought me back to the email instead of loggin

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jonathan
8 months ago In ActiveBuilding
After I typed in email and password for the log in it brought me back to the email instead of loggin

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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8 months ago

Hi there! I understand you're having trouble logging into the LOFT Living app, where after entering your email and password, it just loops you back to the email input instead of logging you in. Could you share if you’re seeing any error messages during this, or if it just refreshes back to the login screen? Also, is this happening on the app itself or a web browser on your Windows machine?

Meanwhile, here are some common steps we can try to get this fixed:

1. Check your credentials: Double-check your email and password to ensure there are no typos. Sometimes, pasting credentials can include spaces unintentionally.

2. Reset your password: If you’re unsure about your password, try resetting it via the LOFT Living password reset page.

3. Clear cache and cookies: Since you are on Windows using a WebKit browser, clearing your cache and cookies can help remove any corrupted session data causing the login loop.

4. Try a different browser or device: This helps isolate if the issue is specific to your current browser or device.

5. Verify internet connection: Ensure your network is stable and not blocking any LOFT Living URLs or related services.

If you’ve tried these, let me know. There might be an issue with your account or a back-end problem causing this redirect loop, in which case I can guide you on contacting support or checking for outages.

Does any of this sound like what you’ve tried, or would you like me to walk you through one of these steps?

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