Hi there! I understand you’re having trouble logging into LOFT Living on your Windows 10 computer to pay rent or submit a service request. Let’s see if we can get this sorted out quickly.

First, can you tell me what happens when you try to log in? Are you getting an error message or does the page just not load? Also, have you been able to log in successfully on any other device or browser before?

In the meantime, here are some steps to try:

1. Check your internet connection - Make sure you have a stable connection.
2. Clear your browser cache and cookies - Sometimes old data can cause login issues. Here’s how:
- In your browser, press Ctrl + Shift + Delete.
- Select “Cookies and other site data” and “Cached images and files.”
- Click “Clear data,” then restart your browser.
3. Try a different browser - If you’re using Chrome, try Firefox or Edge to see if the issue persists.
4. Make sure you’re on the correct LOFT Living login page - It should be https://loftliving.com or the realpage resident portal.
5. Verify your credentials - Double-check your username (usually your email) and password, and try resetting your password if needed.

If the problem continues after these steps, it might be related to ongoing glitches reported by some residents, especially with rent payments and logging in on the app or computer. I can investigate further with you then.

Could you try these and let me know the outcome? That way, I can help you with next steps tailored to your situation.