Hi there! I understand your Hubspace ceiling fan and light keep going offline—that’s definitely something we want to fix. To get started, could you tell me if both the fan and light are disconnecting simultaneously, or does it happen randomly or to one device at a time? Also, are they connected to the same Wi-Fi network as your phone running the Hubspace app?

In the meantime, here’s a step-by-step approach we can try:

1. Check your Wi-Fi connection: Make sure your Wi-Fi is stable and that your ceiling fan and light are within good signal range. Sometimes devices farther from the router or with obstacles in between can drop connection.

2. Restart your hub and devices: Turn off the ceiling fan and light power for about 30 seconds and then turn them back on. Similarly, restart your Wi-Fi router. This can often resolve temporary glitches.

3. Open the Hubspace app and refresh: Close and reopen the app on your Android device, and check if the devices reconnect.

4. Update firmware and app: Verify that both your Hubspace app and the devices have the latest firmware installed. Outdated firmware can cause connectivity issues. You can check for updates inside the app.

5. Re-pair the fan and light: If the devices are still offline, try removing them from the app and re-adding (re-pairing) them. This often refreshes the communication link.

6. Check for interference: Other wireless gadgets or networks may interfere with your connection. Try changing your Wi-Fi channel in your router settings if possible.

If after these steps they still keep going offline, please let me know any error messages you see or if they blink or show any other behavior. That information can help me dig deeper or suggest advanced troubleshooting steps.

Are you able to try these and tell me what happens? I’m here to help you get your fan and light back online smoothly!