Hi there! I understand that your Hubspace light won’t turn on manually, and in the app, it shows as offline. Let me gather a bit more info to help you best. When you say you try to turn it on manually, do you mean using a physical switch connected to the light, or are you trying within the app only? Also, has this been working before and recently stopped, or is this a new setup?

In the meantime, here’s a step-by-step approach we can try to get your light back online and functioning:

1. Check Power and Wiring
Ensure the light has power—confirm the physical switch or fixture wiring is intact. Sometimes a loose wire or a tripped breaker can cause power issues.

2. Power Cycle the Light and Hub
Turn off power to the light at the breaker for about 30 seconds, then turn it back on. Also, restart your Hubspace hub or device that manages the connection.

3. Verify Wi-Fi Connection
Since the app shows offline, this usually points to the device losing connection. Confirm your light is within Wi-Fi range and your home network is functioning normally. Try restarting your Wi-Fi router if you haven’t already.

4. Force Quit and Relaunch the Hubspace App
Close the app completely and open it again to refresh the device status.

5. Check for App and Device Firmware Updates
Make sure your app is up to date in the Windows environment and the light’s firmware is current if the app supports firmware updates.

6. Remove and Re-Add the Device in the App
If the light remains offline, remove it from the Hubspace app and then add it again as if setting it up new. This can reset the connection.

If these initial steps don’t help, we might need to look into your network settings deeper or possible device faults. Could you please let me know if you’ve tried any of these so I can guide you accordingly?

Are you able to share the model of your Hubspace light and the Hub or controller you’re using? That’ll help me provide more tailored guidance!