[Hubspace] The app is saying that all products are offline, and won't be set. All products have power

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Creamer
1 year ago In Hubspace
The app is saying that all products are offline, and won't be set. All products have power

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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1 year ago

Hi there! I understand that you're having trouble with the Hubspace app indicating that all products are offline, even though they have power. Let’s see if we can resolve this together.

First, can you let me know if you’ve made any recent changes to your Wi-Fi network, like a new router or any adjustments to your network settings? Additionally, are your Hubspace devices on a 2.4GHz Wi-Fi network? Hubspace products require a 2.4GHz connection to work properly.

Here are some steps we can try to troubleshoot the issue:

1. Restart Your Router: Sometimes a simple restart can help restore connectivity. Unplug the router for about 30 seconds before plugging it back in.

2. Check Wi-Fi Connection: Confirm that your Hubspace devices are connected to the correct Wi-Fi network. You can do this through the app by ensuring it's connected to a 2.4GHz network.

3. Power Cycle Your Devices: Turn off your Hubspace devices, wait for about a minute, and then turn them back on.

4. Reopen the App: After performing the previous steps, close and reopen the Hubspace app. This can refresh the app's connection to your devices.

5. Check for App Updates: Make sure that the Hubspace app is updated to the latest version. You can check for updates in the Microsoft Store.

6. Reconnect Devices: If the problem persists, you may consider removing and then re-adding the problematic devices in the app.

If you've tried all these steps and the devices still show as offline, please let me know so I can assist you further, or if there's anything specific you've already attempted.

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