Hi there! I understand you're having trouble locking and unlocking your door using the Hubspace app. Let’s figure this out together.

Could you tell me if the app is showing any error messages or symbols when you try to lock or unlock? Also, is the lock physically installed and battery-powered? Lastly, have you tried any troubleshooting steps already?

Meanwhile, here’s a basic approach we can try:
1. First, ensure your lock is properly installed on the door and has fresh batteries. A weak battery can prevent it from responding.
2. In the Hubspace app, try redoing the "Lock Direction Check"—this helps the app understand the locking mechanism’s direction and status.
3. Make sure your phone's Bluetooth is enabled and that the app is connected to the lock (since Hubspace communicates with the lock via Bluetooth or Wi-Fi, depending on your model).
4. Restart the Hubspace app and your phone to refresh connections.
5. If the lock has firmware updates, install those through the app to fix any bugs.

If these steps don’t work, I can guide you through more advanced settings or help verify if there’s an issue with your lock model or app permissions. Have you noticed any connectivity issues or delays when controlling the lock via the app?

Let me know how these steps go, or if you have additional details!

(For reference, the Hubspace troubleshooting guide suggests redoing the Lock Direction Check and ensuring proper programming after installation1)