Hi there! I see you're experiencing a black screen followed by a "not responding" message with the Hubspace app, and you've already tried all the common fixes. Let's work through this together carefully.

To get started, could you share a bit more about what you’ve tried? For example:
- Have you restarted your PC and the app recently?
- Did you try reinstalling the app?
- Are you connected to a stable Wi-Fi network?
- Does this happen immediately when you launch the app or after some loading?

Sometimes, even after usual troubleshooting, a few additional steps can help. Here’s a focused checklist to try next:

1. Force Close and Clear Cache (App Data):
Since you’re on Windows with a WebKit browser, try clearing your browser cache and cookies related to Hubspace. This can clear corrupted temporary data that might cause the app to freeze or show a black screen.

- Open your WebKit browser settings (typically under three dots or gear icon).
- Find the “Privacy” or “Clear browsing data” section.
- Select to clear cache and cookies for at least the last 24 hours or all time.
- Restart the browser and try the app again.

2. Check for App or System Updates:
Make sure your Hubspace app and Windows 10 are updated to the latest versions. Outdated software sometimes causes conflicts.

3. Disable Conflicting Software:
Sometimes antivirus or firewall settings can block app connections leading to crashes. Temporarily disable them (especially any Windows Defender firewall rules related to Hubspace) and see if the app loads.

4. Run the App as Administrator:
Right-click the app toggle (if it’s installed) and select “Run as Administrator.” This can sometimes fix permission issues.

5. Network Reset:
Since some reports mention router power cycling helped reconnect Hubspace devices, try restarting your modem/router to refresh network connections.

If after these steps, the app still shows a black screen and won’t respond, please let me know. Then we can try advanced steps like creating a new Windows user profile to test or checking for more specific error logs.

Does this sound good? Let me know the results after these steps or if you have more details about your setup!

i have cleared the cache, forced the app closed, uninstalled and reinstalled the app 3 times, restarted my phone 4 times, checked my internet connection (full strength), updated the app. I have literally tried everything i could find in troubleshooting

Thanks for sharing that you've thoroughly tried all the common troubleshooting steps—including clearing cache, reinstalling the app multiple times, restarting your phone, and verifying your internet connection. I understand how persistent this issue must be.

Based on what you’ve described and considering your efforts so far, a few additional things we can try that go a bit deeper:

1. Check App Permissions on Your Phone:
Sometimes apps need specific permissions (like location or network access) to fully function. Even if it seems basic, please verify that the Hubspace app has all required permissions enabled in your phone’s settings. You can do this by:
- Going to your phone's Settings > Apps > Hubspace > Permissions
- Ensuring Location, Storage, and Network permissions are allowed

2. Try Logging into the Hubspace App on Another Device:
This will help identify if the issue is device-specific. If the app works on another phone or tablet with the same account, it indicates the problem lies with your current device or its environment rather than your Hubspace account or the service itself.

3. Check for App Conflicts and VPNs:
If you have any VPN or security apps running, temporarily disable them. VPNs might interfere with the app’s ability to communicate properly with Hubspace servers.

4. Verify Wi-Fi Network Frequency:
Hubspace devices and app tend to work best on a 2.4GHz Wi-Fi network rather than 5GHz. While this is usually critical for connecting the devices, sometimes the app’s connectivity can be unstable on 5GHz as well. If your router broadcasts dual bands, try connecting your phone to 2.4GHz.

5. Factory Reset Hubspace Devices (if relevant):
If the issue involves connected devices controlled by the app, try resetting those devices to factory defaults and then attempting to pair them again.

6. Check for Reported Service Outages:
Occasionally, the Hubspace service or backend servers might be down or undergoing maintenance, causing app failures. There have been reports on platforms like Reddit where users faced the app not connecting despite troubleshooting efforts1. It’s worth checking online or posting your issue there for updates from the community or official responses.

If after all of this, the app still won’t load properly, it might be necessary to escalate to Hubspace support directly. You can reach out to Home Depot support via their Hubspace FAQ and contact channels to report this persistent issue:
https://www.homedepot.com/c/ab/hubspace-faq/9ba683603be9fa5395fab9014e4790c0

Would you like me to guide you through any of these last steps in more detail, or assist with contacting support?