Hello! It sounds like you're experiencing an issue with your bird recognition subscription for Tris Home. You mentioned that your renewal is supposed to be on December 21, 2025, but you're being prompted to renew now. Let's figure this out together!

Could you please let me know if you've received any specific error messages or prompts when trying to access the bird recognition feature? Also, have you checked your account details to confirm that the payment is accurately reflected there? Any additional details will help me assist you better!

It no longer identifies the birds when recorded . Has a prompt that tells me discount packages are available. Shows my expiration date. It shows I paid for 1 year of the service of identification (no longer does), instant messaging notification (it does this) with unlimited cloud storage.

Thank you for the details! Since your bird identification feature is no longer working, and you're getting prompts for discount packages despite having a valid subscription, let's try to sort this out step-by-step.

1. Check Your Account Status: First, please log into your Tris Home account and confirm that your subscription details are correct. Sometimes, an issue might arise if there is a discrepancy in billing or account status.

2. Restart the App: Close the Tris Home app completely and then reopen it. This simple step can often reset any temporary glitches in the software.

3. Network Connection: Ensure that your device is properly connected to the internet. Sometimes connectivity issues can impact the features of the app. You might want to check if other apps are functioning as expected as well.

4. Update the App: Make sure that you are using the latest version of the Tris Home app. An outdated version can lead to unexpected behavior. You can check for updates in the Microsoft Store.

5. Clear Cache and Data: If the issue persists, clearing the cache and data of the app might help. This can usually be done in your device's settings under Apps or Application Manager, depending on how your system displays it.

6. Device and App Compatibility: Check if the device you're using for bird recognition is compatible with the latest update of the Tris Home app. Sometimes newer versions can introduce changes that affect older devices.

If these steps do not resolve your issue, it might be worth reaching out to Tris Home's support directly at [email protected] for specialized assistance, especially if there seems to be a billing or subscription management issue.

Let me know how it goes! Are you satisfied with the solution I provided?