Hi there! It sounds like you're experiencing an issue where your game in the Tile Family is reverting to level 1. Let’s see if we can figure this out together.

Could you help me by providing a bit more detail? For instance:
- Are you receiving any specific error messages when this happens?
- Have you recently updated the game or your device?
- Are you logged in to an account that saves your progress?

This information will help me determine the best steps to assist you. Thank you!

How do you update the game on my device

To update the Tile Family game on your Android device, you can follow these steps:

1. Open the Google Play Store on your device.
2. Tap on the Menu icon (three horizontal lines) in the top-left corner.
3. Select My apps & games from the list.
4. Under the Updates tab, look for the Tile Family app in the list. If an update is available, you'll see an Update button next to it.
5. Tap Update to download and install the latest version of the game.

If you don’t see Tile Family listed under updates, it means you already have the latest version installed. For more details, you can check the app page directly on the Google Play Store.

Let me know if this works for you or if you need further assistance!

What is the account that saves the progress

The Tile Family game can save your progress if you link it to an account. Currently, it's possible to link your gameplay to a Facebook account or create a Username account within the game itself. By signing back into your account, you can restore your progress if you ever encounter an issue like being reset to level 1.

If you've previously connected your game to one of these accounts, you'll just need to log back in to retrieve your saved progress. If you need assistance with this process, let me know, and I’d be happy to help!

Are you satisfied with the solution I provided?