Hi there! I see that you're having trouble with the Auto Tracking feature disappearing from your Tris Home app. Let’s work together to figure this out.

To start, could you provide a bit more detail? For example:
- Have you recently updated the app or your device?
- Were you using the Auto Tracking feature before, and did it stop suddenly, or did you notice it missing after a specific action?
- Is this happening on a specific device, or is it across multiple devices?

Once I have more information, I can guide you through some troubleshooting steps to try and restore that feature!

The app is up to date, It has only been a week using it.Yes, I was using auto tracking and it stopped suddenly, on the only device I have

Thanks for providing that information! Since you've been using the Auto Tracking feature for a week, and it stopped suddenly, let's try checking a few settings within the app to see if we can get it back up and running.

Here’s a step-by-step approach:
1. Open the Tris Home App: Launch the app on your device.
2. Access Settings: Go to the ‘Settings’ menu, usually represented by a gear icon.
3. Check Tracking Configuration: Look for a section labeled ‘Tracking Configuration’ or a related setting. Verify that the Auto Tracking option is enabled. Sometimes, settings can be inadvertently changed during an update or routine use.
4. Refresh the App: If the settings look good, try closing the app completely and then reopening it to see if the feature returns.

Let me know if checking these settings helps resolve the issue. If not, we can move on to more advanced troubleshooting.

What settings should I check for Tris Home auto-tracking?

It looks like you're keen on figuring out the settings for Auto Tracking in the Tris Home app. Here are a few specific settings you should check:

1. Tracking Settings: Within the app, find the section for 'Motion Detection' or a related label. Ensure that 'Human Track' is enabled, as this is often linked to auto-tracking features.
2. Alarm Settings: Make sure that the alarms for motion detection are active. Sometimes, turning off these settings can disable tracking functions.
3. Privacy Mode: Check if the app has a privacy mode that might prevent tracking. If it is active, you may need to disable it to enable Auto Tracking.
4. Device Settings: Look into the specific device settings for the camera or monitoring equipment you’re using and confirm that any necessary permissions or settings for tracking are properly configured.

If you find that everything is set correctly and the Auto Tracking feature is still not available, I can help you with further steps. Let me know how it goes!

Auto Tracking is still not available

Thanks for letting me know that Auto Tracking is still not available after checking those settings. Let's dig a little deeper to see another way we can resolve this.

1. Clear Cache: Sometimes, clearing the app's cache can help restore features. Go to your device settings, find the app under 'Apps', and clear the cache for Tris Home.

2. Reinstall the App: If clearing the cache doesn’t resolve the issue, you could try uninstalling and then reinstalling the Tris Home app. This can sometimes refresh the functionalities and bring back missing features. Just make sure to note down any settings or configurations you might need to reapply.

3. Check for Device Compatibility: Ensure that your device's firmware or OS is fully compatible with the version of the app you are using. Sometimes, discrepancies can lead to features becoming unavailable.

4. Contact Support: If those options don’t lead to a resolution, it might be best to reach out to Tris Home support directly at [email protected] for more detailed assistance regarding this issue. They may have more specific insights.

Let me know if you're willing to try any of these steps or if you need help with a specific one!

I will uninstall and re install

Great choice! Uninstalling and reinstalling can often resolve issues like this. Here’s how you can do it on your Windows 10 device:

1. Uninstall the App:
- Click on the Start menu (Windows icon) in the bottom left corner.
- Go to Settings (the gear icon).
- Select Apps.
- Find Tris Home in the list of installed apps and click on it.
- Choose Uninstall and follow the prompts to remove the app completely.

2. Reboot Your Device: It's a good idea to restart your computer after uninstalling an app to clear out any remnants in the system.

3. Reinstall the App:
- Open the Microsoft Store or your preferred app source.
- Search for Tris Home and download it again. Follow the installation prompts.

4. Set Up the App: Once installed, open the app and configure the necessary settings again, including enabling the Auto Tracking feature.

If you prefer a visual guide or further detailed help, you can check out this link on how to uninstall apps completely on Windows: How to uninstall completely an application on Windows 10? 1.

After doing this, let me know if the Auto Tracking feature is back!

After re installing the Tris app, the Auto Tracking feature did not come back

I appreciate your patience in trying to resolve this issue with the Auto Tracking feature. Since reinstalling the app didn’t bring it back, let’s explore a few more steps that can help us pinpoint the problem.

1. Review Tracking Configuration Again: Let's revisit the app’s settings. Open the Tris Home app and navigate to Settings > Tracking Configuration. Ensure that all necessary options for Auto Tracking are enabled. Sometimes these settings can reset to default after reinstallation. The feature must be activated for it to work properly. You can check this guide for more details: General Troubleshooting for Auto-tracking 1.

2. Permissions Check: Ensure that the app has all necessary permissions to access your device’s location and other features it requires for tracking. Go to your device settings, find Tris Home, and ensure that permissions like location access are turned on.

3. Update Device Software: Sometimes, the operating system needs to be updated for certain app features to function correctly. Confirm that your Windows 10 system is up to date. You can check for updates by going to Settings > Update & Security > Windows Update.

4. Contact Support: If all these steps still do not restore the feature, I recommend reaching out to Tris Home support directly. They may have additional insights or solutions specifically tailored to your situation. You can reach them at [email protected].

Please give these steps a try, and let me know how it goes. I'm here to help!

Auto tracking missing after app reinstall fixes

Since the Auto Tracking feature is still missing after reinstalling the app, here are a few fixes that might help resolve this issue—let’s dive into those options!

1. Check Device Permissions: Ensure that the app has the necessary permissions to operate fully. Go into your device's settings, find the Tris Home app, and make sure permissions like location access and camera access are enabled. This is crucial for tracking features to work properly.

2. Network Connection: A stable network connection is essential for many app functionalities, including Auto Tracking. Ensure your device is connected to a reliable Wi-Fi network, and check if there are any issues like weak signals or interference that could affect the app's performance. You can refer to this article about maintaining your camera connection: Why Does My Security Camera Keep Going Offline? 1.

3. Application Updates: Sometimes, even if you reinstalled the app, it may need additional updates to function correctly. Check the Microsoft Store for any updates for the Tris Home app and install them if available.

4. Configuration Settings: After reinstalling, settings often revert to default. Once again, revisit the tracking configuration settings in the app to ensure Auto Tracking is enabled.

5. Contact Support: If none of the above steps resolves the issue, reaching out to Tris Home support at [email protected] may be the best option. They can provide additional insights and may be aware of specific issues affecting the Auto Tracking feature.

Please let me know how these options work out for you or if you need any further assistance!