To resolve the issue of missing English translation in the myPurina app, follow these step-by-step instructions:

1. Check Device Settings: Make sure that your device language is set to English. Go to your device settings and under the “Language” section, ensure that English is selected as the primary language.

2. Update the App: Ensure your myPurina app is up to date. Check the app store (App Store for iOS or Google Play for Android) and install any available updates for myPurina.

- For iOS: Open the App Store > Click on your profile icon > Scroll down to see pending updates and tap 'Update' next to myPurina.
- For Android: Open Google Play Store > Tap on the menu icon > Select 'My apps & games' > Find myPurina and tap 'Update'.

3. Clear App Cache: Sometimes, cached data can cause issues. Clear the cache and data for the myPurina app:

- For Android: Go to Settings > Apps > myPurina > Storage > Clear Cache and Clear Data.
- For iOS: You may need to uninstall and reinstall the app, as iOS does not allow clearing the app cache separately.

4. Reinstall the App: If the above steps don’t resolve the translation issue, consider uninstalling and then reinstalling the myPurina app. This can clear any corrupt files that might be causing the problem.

- For both iOS and Android: Long press the myPurina app icon and select 'Uninstall' or 'Delete App'. Then, go to the App Store or Google Play Store and redownload the app.

5. Contact Support: If the problem persists after trying the above steps, visit the myPurina support page or contact their customer service. They may have further insights or may be aware of a bug affecting the app's translations - learn more.

Following these steps should help you restore the English translations in the myPurina app. If you encounter specific error messages, providing those to customer support can assist them in diagnosing the issue more efficiently.