Hi there! I see you’re noticing a discrepancy where the myPurina app shows "points earned" but then your receipts submitted are showing 0 points. I’d like to help get this sorted out for you.

To start, could you share a bit more about your situation? For example:
- Have your receipts been submitted successfully (any confirmations or messages)?
- How long ago did you submit the receipts?
- Are the receipts clear, showing eligible Purina products?
- Are you using the latest version of the myPurina app on your Windows device?

In the meantime, here are some typical steps that usually help in such points discrepancy situations:

1. Check the receipt images: Make sure they clearly show the purchase date, store name, and the specific Purina products you bought. Blurry or cropped images might not be processed correctly.

2. Confirm you used the same email/account: Points are tied to your account, so the email address used to register and submit receipts should be consistent.

3. Wait for processing time: Sometimes, points take up to two weeks to be verified and added to your total balance.

4. Make sure receipts include eligible Purina items: Points are awarded based on qualifying products, so check your receipt against the eligible products list.

If you have done all these and still see zero points for submitted receipts, we can try resetting the app cache or checking for an app update due soon.

Also, if the app or your account is facing a temporary syncing issue, logging out and logging back in can sometimes refresh your points display.

Would you like me to guide you through checking those receipt details or the app status next? Or if you prefer, I can help escalate this to myPurina support after confirming all details.

Looking forward to your reply!