Hi there! I see that your myPurina app is having trouble capturing your Chewy receipt—either through scanning or email upload. Let’s get this sorted out together.

First, just to clarify:
- Are you trying to scan a paper receipt physically from Chewy, or is it an email receipt you want to upload directly from your inbox?
- When you try scanning, does the app freeze, crash, or give an error message?
- For the email, is it a forwarded receipt you’re attaching or a connected eReceipt service?

Knowing this will help me better guide you. Meanwhile, here are some standard steps specifically for resolving receipt upload issues in myPurina:

1. Make sure your receipt meets the requirements:
- The receipt should clearly show the retailer name (Chewy), purchase date, and Purina products.
- If it’s a paper receipt, lay it flat and ensure good lighting for the photo. Avoid blurry or cut-off images.

2. Update the app:
- Ensure your myPurina app is fully updated via the App Store, as bugs can prevent receipt recognition.

3. Restart your iPhone:
- A quick reboot can clear temporary glitches.

4. Clear app cache or reinstall (if possible):
- On iPhone, you’d need to delete and reinstall the app to clear cache and data.

5. For email receipts:
- If you’re uploading an emailed receipt as a screenshot or attachment, try saving the PDF or image directly from the email and then upload it from the gallery within the app.
- If the app supports connecting to your email for automatic receipt fetching, check permissions in iOS Settings > myPurina app and ensure it has access to your mail or files.

6. Receipt verification process:
- Keep in mind that receipts go through a verification process and may take 3 to 4 business days to reflect in your points balance once accepted.

If after these steps it still doesn’t capture the Chewy receipt, it might be an issue with how Chewy receipts are formatted or a temporary system glitch. I’d recommend checking myPurina’s official receipt upload tips page for Chewy-specific instructions or any announcements regarding receipt processing delays1.

Could you try scanning/uploading again with these tips, and let me know exactly what happens? That way, I can assist you further!

Are you satisfied with this initial guidance?