Hi there! I'm Daniel Otega, and I'm here to help you with your login issue on myPurina. I understand it can be a bit challenging when you receive an error message. Could you let me know what specific error message you're seeing? Additionally, have you checked to ensure that you're using the correct email address and password, paying attention to case sensitivity? Sometimes, that can be a simple oversight.

I'll guide you through a few steps to help you log in successfully.

Can not log in. Keeps giving ERROR message

Thank you for your patience! Since you're experiencing an error message when trying to log in to myPurina, I’d like to suggest a few troubleshooting steps.

1. Check Your Credentials: Please ensure that you're entering your email address and password correctly. Try entering your email in all lowercase letters as a troubleshooting step, as this might help avoid any case sensitivity issues.

2. Reset Your Password: If you're still having trouble, consider resetting your password. You can follow the steps outlined in the guide we have here.

3. Clear Cache and Cookies: Sometimes, clearing your browser's cache and cookies can resolve login issues. Here’s how you can do that on your Android device:
- Open the Settings app.
- Go to Apps or Application Manager.
- Find your browser (WebKit).
- Tap on Storage.
- Select Clear Cache and then Clear Data.

4. Try Another Browser or Device: If the problem persists, try accessing myPurina using a different browser or device to see if the error continues.

5. Check for Outages: Occasionally, server issues can cause login problems. You can check the Purina FAQs page for any reported outages or updates.

If these steps don’t resolve your issue, please feel free to reach out to our customer service team at [email protected] for more personalized assistance.

Let me know if you need help with any of these steps! Are you satisfied with the solution I provided?