[FET] Site is crashing and logging you out as soon as you try to click on anything

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Ookla
1 year ago In FET
Site is crashing and logging you out as soon as you try to click on anything

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

If the FET (Fetch.ai) site is crashing and logging you out when you try to click on anything, follow these steps to troubleshoot and potentially resolve the issue.

1. Clear Browser Cache and Cookies:
Cached data can sometimes cause problems with site functions. You can clear your cache and cookies by accessing your browser settings. The method varies by browser:

- For Chrome: Go to Settings > Privacy and security > Clear browsing data.
- For Firefox: Options > Privacy & Security > Cookies and Site Data > Clear Data.
- For other browsers, similar options will be available under preferences or options.

2. Disable Browser Extensions:
Certain extensions can interfere with website behaviors. Disable all browser extensions temporarily to see if that resolves the issue. Reactivate them one by one to identify any specific troublemaker.

3. Try Using Incognito or Private Browsing Mode:
This mode disables extensions and utilizes a fresh browsing session, allowing you to determine if the problem is with your regular browsing setup.

4. Check for Server-Side Sessions and Cookies:
Ensure that cookies are enabled in your browser since many websites, including FET, require them to maintain user sessions. You might also need to check if serverside sessions are being reset or not being managed correctly.

5. Review Connection Stability:
Since a poor connection can lead to session timeouts, ensure your internet connection is stable.

6. Inspect for Code Issues:
If you have access to the site's backend or are familiar with JavaScript, check the console for any error messages that could indicate what's going wrong when you click. For example, improper session management in the backend or frontend code could be to blame.

7. Look for Similar Issues:
Search through forums or Q&A sites where others may have experienced similar problems. For instance, users have noted session logout issues when specific portal pages are accessed (discuss this issue - [learn more]).

8. Contact Support:
If none of the above solutions work, consider reaching out to FET’s customer support for additional assistance. Providing them with specific details about the issue can help them resolve it more quickly.

By following these steps, you should be able to identify the source of the problem or obtain the necessary support to fix the logging out issues with the FET website. - learn more - learn more - learn more.

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