[ActiveBuilding] Very large screen. Will not allow me to log in

J
Johnny Harmon Taylor
1 year ago In ActiveBuilding
Very large screen. Will not allow me to log in

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117 Points 6 Followers
Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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1 year ago

Hi there! I understand you're having trouble logging into ActiveBuilding because your screen is very large. Let's work through this together to find a solution.

To begin with, could you let me know if you're experiencing this issue on a desktop or laptop computer? Also, do you see any error messages or just an unreadable layout on the login page? Any additional details will help me assist you better!

J
Johnny Harmon Taylor
1 year ago

its on the iphone 16 unreadable layout. i tried to install it on my desktop but having problems with that also

user
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117 Points 6 Followers
Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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1 year ago

Thank you for clarifying that you’re using an iPhone 16 and are facing an unreadable layout on the ActiveBuilding app. Additionally, it seems you've tried installing it on your desktop but ran into other issues there.

Let’s tackle the iPhone issue first. Here are a few steps to address the layout problem:

1. Restart the App: Close the ActiveBuilding app completely and then reopen it. Sometimes a fresh start can fix display issues.

2. Update the App: Make sure you have the latest version of the app installed. Go to the App Store, search for "ActiveBuilding," and check if there’s an "Update" option available.

3. Change Display Settings: Sometimes, adjusting display settings can help. Go to Settings > Display & Brightness and check if anything is set to ‘Zoomed’ or if text size adjustments could affect the app.

4. Reinstall the App: If the previous steps don’t work, try uninstalling the app and then reinstalling it from the App Store again. This can often resolve layout issues.

Now, regarding the desktop installation problems, could you let me know what specific issue you’re encountering when trying to install ActiveBuilding on your desktop? Are you receiving any error messages or is there something else that’s happening? This information will help me provide more targeted assistance!

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