Hi! I understand you're having trouble joining or logging into the Letsfit app on your iPhone, even after uninstalling it. Let's work through this together to get you connected.

First, a few quick questions to narrow things down:
- Are you trying to create a new Letsfit account or log into an existing one?
- When you say "not allowing to join," do you see any error messages? If so, what do they say?
- Have you checked that your iPhone's iOS is updated to the latest version compatible with your device?

Meanwhile, here’s a step-by-step guide you can try on your iPhone (running iOS with your device):

1. Offload and Reinstall: Instead of a simple uninstall, go to Settings > General > iPhone Storage > Letsfit app, then tap Offload App. This removes the app but keeps its data. After offloading, reinstall the app from the App Store. This sometimes resolves login/joining issues.

2. Check Bluetooth & Permissions: If your Letsfit device pairs via Bluetooth, ensure Bluetooth is enabled on your iPhone. Also, give the app permission to access location and Bluetooth services in Settings > Privacy.

3. Restart your iPhone: A simple restart can sometimes clear temporary glitches.

4. Verify Internet Connection: Make sure you have a stable Wi-Fi or cellular internet connection while trying to join the app.

5. Update iOS: Go to Settings > General > Software Update and ensure your iOS 10.15.7 (macOS you mentioned) is up to date on your Mac, but for iPhone, check it's the latest iOS.

6. Account Check: If you previously registered with Letsfit, try logging in rather than joining anew. Sometimes the app might not permit creating multiple accounts with the same info.

If after these steps you still cannot join or log in, let me know any error messages or behavior details. I can then guide you with advanced troubleshooting or account fixes.

Are you able to try these steps on your iPhone now? Let me know how it goes!

1

Error message says “This email address has not been registered, when I attempt to Log in. So, I tried to join

Thanks for that info! The message “This email address has not been registered” means the app doesn’t recognize your email in their system when trying to log in. Since you tried “joining” (registering) afterward, let's check a few things to get you signed up properly:

1. Confirm Registration Process in App:
Sometimes the registration option can be a bit hidden or labeled differently. On the Letsfit app’s login screen, look carefully for a button or link that says “Sign Up,” “Register,” or “Create Account.” It usually allows you to enter your email and set a password to create a new account.

2. Verify Your Email:
After registering, the app should send a verification email to your inbox. Be sure to check your spam or junk folder just in case. You need to open that email and follow the verification link before the app fully activates your account.

3. Check for Duplicate Accounts:
If you might have registered previously with a different email or via a third party (Apple ID, Google, Facebook), this could cause confusion. Try to recall if you created your account with a different email or login method.

4. Reset App Data or Time Settings:
Some users solved similar sign-up/login issues by resetting the app’s data or ensuring the time and time zone on their device are correctly set. Incorrect time settings can sometimes block verification.

5. If You Can’t Find the Register Option:
Some users report the app only shows a login page with no visible registration option. In this case, uninstall and reinstall the app then check the very first screen carefully for any “New User?” or “Join Now” prompts.

If these steps don’t resolve the problem, a good next step is to try registering on a different device or from the web if the Letsfit website supports account creation. Also, emailing Letsfit customer support at [email protected] could help with account-specific issues.

Let me know if you want me to guide you through the registration screen on your iPhone step by step. Are you seeing an option to register a new account in the app?

How to reset password on Letsfit app?

Hi! I can guide you through resetting your password on the Letsfit app. Here's how you can do it:

1. Open the Letsfit app on your iPhone.

2. On the login screen, look for the “Forgot Password” link or button. It’s usually below or near the password entry field.

3. Tap on “Forgot Password.” You’ll be prompted to enter the email address you used to register your Letsfit account.

4. After entering your email, submit the request. The app will send a password reset link to that email inbox.

5. Check your email (including spam/junk folders) for the reset email from Letsfit.

6. Click the link in the email, which will take you to a page or back to the app to set a new password.

7. Create a new password and confirm it. Then you should be able to log in using the new password.

If you encounter any issues receiving the reset email or resetting the password, please let me know and we can troubleshoot further. Also, make sure your app is updated to the latest version to have the reset function properly available5.

Are you able to find the “Forgot Password” option on your app login screen?

How to reset password on Letsfit app?

How to reset password on Letsfit app?

Thanks for asking again about resetting your Letsfit app password! Here's the clear process for you to reset it on your iPhone:

1. Open the Letsfit app.

2. On the login screen, tap the “Forgot Password” link, typically located under the password entry box.

3. Enter the email address you registered with.

4. Submit the request — an email with a password reset link will be sent to you.

5. Check your inbox (and spam/junk folder just in case) for the reset email.

6. Click the link in the email and follow the instructions to create a new password.

7. Use the new password to log back into the app.

Make sure your app is updated to the latest version from the App Store to have all features working smoothly, including password reset1.

If you don't see a “Forgot Password” link or don’t receive the reset email, let me know and I can help you troubleshoot further.

Are you able to access the “Forgot Password” option on your app right now?

Contact Letsfit support for login problems

I see you're looking to contact Letsfit support regarding login problems. Here's how you can reach their support team for assistance:

- Phone: You can call Letsfit customer service at +1 (855) 296-9981 (Monday to Friday, 9:00 am - 5:00 pm EST).

- Email: Reach out via email at [email protected] or [email protected] for login or account-related issues.

- Website Contact Page: You can visit their official contact page to find more options or submit a support request: Letsfit Contact Us.

If your issue is specifically about the app login problem where it shows your email as unregistered despite previous use, contacting support with your account details would let them investigate and help recover or register your account properly1 5 8.

Would you like me to help draft an email to support or guide you through the contact process?

Error message: this email address is not registered. I simply want to change the time on my watch to fall (1 hour) back. Can you advise me on that.

Thanks for clarifying! Since your email is showing as unregistered in the Letsfit app and you simply want to adjust the time on your watch for the fall time change (set back by 1 hour), I’ll guide you how to handle the time setting without needing to log into the app:

1. Manual Time Adjustment on Letsfit Watch:
Most Letsfit watches sync their time from the connected app or phone automatically. If the app login isn’t working for you, try this:
- Disconnect the watch from the app or unpair the Bluetooth connection temporarily.
- Check if your watch has a manual time setting option in its physical menus (press and hold the side button or swipe through its settings). Some models allow you to set the time manually from the watch itself.
- If available, adjust the time directly to reflect the fall back (subtract 1 hour).

2. Change Phone Time Temporarily:
Because the watch usually syncs time from your phone:
- On your iPhone, go to Settings > General > Date & Time.
- Disable Set Automatically and manually set the time one hour back to the correct fall time.
- Turn the Letsfit watch Bluetooth connection back on to sync the new time.
- Once the watch time updates, you can consider switching your iPhone’s automatic time back on to keep time accurate going forward.

3. If Time Still Does Not Update:
- Try restarting both your iPhone and the Letsfit watch.
- When your email issue is resolved, the app will sync time automatically again.

Regarding the email “not registered” error, that could be an account issue or data loss in the app’s server. To fix that, you can:
- Try registering with a different email if you want full app features now.
- Contact Letsfit support at [email protected] for account recovery help if you prefer using your original email1 5.

Let me know if your watch model has manual time settings or if you want help contacting support to fix the login/email issue as well. Did this help you set the time correctly?

No it did not help.

Thanks for your patience. To assist you best, here’s a helpful guides and troubleshooting approach for the Letsfit app and watch based on reliable sources:

1. Official Letsfit Product Manual:
The Letsfit website hosts user manuals that cover setup and common troubleshooting. This manual can walk you through syncing, time settings, and app basics:
Letsfit Product Manual

2. Basic Troubleshooting Tips:
- Ensure the Letsfit app is updated to the latest version from your App Store.
- Check that your iPhone’s iOS is up to date.
- Restart both your iPhone and Letsfit watch.
- Confirm Bluetooth is enabled and the watch is properly paired.
- Try toggling “Set Automatically” under iPhone Settings > General > Date & Time to reset time sync. If your watch doesn’t update time automatically, setting the iPhone time manually (as we tried) is normally the next step.

3. Watch-Specific Guides:
Some Letsfit models allow manual time setting or syncing through physical watch menus and buttons. Consult your watch’s manual for those model-specific steps.

4. Video Tutorials:
There are useful video guides available that demonstrate how to set up and troubleshoot features like GPS and syncing on Letsfit watches:
- GPS Troubleshooting with Letsfit EW1
- IW1 Smartwatch User Manual and Setup Guide

5. Contact Letsfit Support:
If you continue facing login issues with your email or cannot sync time properly, contacting customer support is advised for account recovery or advanced troubleshooting:
- Phone: +1 (855) 296-9981 (Mon-Fri, 9am-5pm EST)
- Email: [email protected]
- Contact page: Letsfit Contact Us

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Given your specific situation—unable to log in to the app and wanting to adjust time—your best short-term approach is manual phone time adjustment (disabling "Set Automatically") and restarting Bluetooth to push the new time to your watch.

If that didn’t work and the watch model lacks manual time setting, the time display might depend entirely on app login and sync. So resolving login is essential to automatic time updates.

Would you like me to help you draft an email to Letsfit support explaining your login issue and request their assistance with time sync? Or do you want me to help walk you through any of the guides linked above step-by-step?

I’m here to help you get this sorted!