Hi there! I understand the Daily Mail app's puzzles section isn't loading on your iPad, even though the rest of the newspaper downloads fine. Let's get this sorted out for you.

To start, can you tell me if this issue began suddenly, perhaps after an update, or has it been a continuous problem? Also, are you connected to Wi-Fi or mobile data when trying to load the puzzles?

Meanwhile, here are some steps you can try to fix the issue:

1. Restart your iPad: Hold down the power button, turn off the device, wait about 30 seconds, then power it back on. This can clear temporary glitches that might affect the app.

2. Check for iOS updates: Go to Settings > General > Software Update and ensure your iPad has the latest iOS version installed. Sometimes app features require the latest OS to function properly.

3. Update the Daily Mail app: Visit the App Store and check if there’s an update available for the Daily Mail app. Running the newest version ensures compatibility and bug fixes.

4. Try switching networks: If you're on Wi-Fi, try switching to mobile data or a different Wi-Fi network to rule out connection issues.

5. Clear app cache or reinstall: If the app allows, clear cache in its settings. If not, you can delete the app and reinstall it from the App Store. This can help if some files have become corrupted.

6. After completing these, open the Daily Mail app again and try accessing the puzzles.

If none of these work or you already tried them, let me know, and we can explore more advanced troubleshooting or check if there’s an ongoing issue with the app’s server.

Are you able to try these steps and tell me how it goes?