Hello! I understand that you're having trouble with the Hubspace app not being able to find your 2.4GHz Wi-Fi network, even though other devices can connect to it. Let's see if we can sort this out together.

First, could you please confirm a couple of things for me?
1. Are you able to see your Wi-Fi network listed in the app?
2. Is your Hubspace device plugged in and powered on?
3. Have you checked that your Wi-Fi password is entered correctly in the app?

Once I have this information, I can provide more targeted help.

I cannot see the network in the app

Thanks for the update! Since you cannot see the network listed in the Hubspace app, let's troubleshoot that issue.

1. Check Router Settings: Ensure that your Wi-Fi router has the 2.4GHz network enabled. Sometimes, routers can have both frequency bands (2.4GHz and 5GHz) merged into one SSID, but the Hubspace devices usually require a separate 2.4GHz network. You can log in to your router settings (usually by entering its IP address in a web browser) to check this.

2. Relocate the Hubspace Device: Make sure that your Hubspace device is within range of your Wi-Fi signal. If it's too far away from the router, it may not detect the network.

3. Disable 5GHz Temporarily: If your router is broadcasting both 2.4GHz and 5GHz signals, it can sometimes help to temporarily disable the 5GHz band to allow the Hubspace app to detect the 2.4GHz network more easily. This is especially useful during the setup process.

4. Update Hubspace App: Ensure that you have the latest version of the Hubspace app. Sometimes connectivity issues can be resolved by updating the app.

You can also refer to the Hubspace FAQs for more detailed instructions, particularly regarding network settings 1.

Could you please try these steps and let me know if you're able to see the network in the app afterwards?