Hi! I see you're having an issue where your library app is returning books before the due date. I'd like to understand a bit more to help you better. Are the books being returned automatically early, or is the app showing them as returned even though you haven't manually returned them? Also, are you using Libby specifically or another app?

Meanwhile, here’s some general info to start: Library apps like Libby usually return ebooks automatically on their due date. If you finish a book early, you also have the option to manually return it before the due date, but the app shouldn’t return it early on its own unless something is triggering that2 6.

Could you also check if you have any settings related to auto-return or syncing with another device that might be causing this? Sometimes returning on one device syncs early returns across all devices.

Let me know these details, and we can troubleshoot step-by-step!

Auto returning books for no reason

Thanks for the extra info! It sounds like your library app (likely Libby) is returning your books automatically before the expected due date, even when you haven't done so manually.

Let's try to narrow down the cause:

1. Check for syncing across devices: If you have Libby or another library app installed on multiple devices and you manually return a book on one, it will sync and show as returned on all devices. Sometimes this can feel like the app “auto-returns” books if syncing isn't obvious.

2. Account issues: Occasionally, account glitches cause books to return early. Try signing out of your Libby account and signing back in to refresh the connection to your library’s servers.

3. App Updates: Make sure your Libby app is updated to the latest version because older versions may have bugs causing premature returns.

4. Manual Return Mistake: Double-check whether the return is actually happening automatically or if possibly a feature like "send to Kindle" or another integration is triggering a return. Sometimes "read on Kindle" steps or deleting a book completely from your device triggers an early return behind the scenes1.

5. Due Date Confusion: Sometimes the due date displayed in the app may differ from the actual lending period. Confirm with your library if they’ve changed lending policies or due dates recently.

If you’ve confirmed syncing and account are working fine and the app is up to date, but this still keeps happening, a more advanced troubleshooting step could be to:
- Clear the app’s cache (if possible on your Mac).
- Delete and reinstall Libby.
- Contact Libby or your library’s support directly to check if they have any server-side issues causing early returns.

Could you let me know if any of these steps make a difference or if you see any pattern (like particular books or file formats being auto-returned early)? That will help us isolate the problem further. Are you using Kindle integration or only Libby’s built-in reader?

How to fix auto-return issue in library app?

Thanks for asking! To fix the auto-return issue in your library app, especially if you're using Libby on your Mac (OS X 10.15.7), here are step-by-step suggestions that usually resolve the problem:

1. Restart the App and Device:
Close Libby completely and quit the app. Then restart your Mac. Sometimes this simple step clears up glitches causing early returns2.

2. Remove and Re-Add Your Library Cards:
In Libby, remove your library cards from your account settings, then add them back. This refreshes your connection to the library server and can fix syncing issues related to lending periods and returns2.

3. Update or Reinstall the App:
Make sure your Libby app is updated to the latest version compatible with your Mac. If it is already updated and problems persist, try uninstalling and reinstalling the app. Reinstallation clears the app cache and settings that might be causing premature returns3.

4. Check for Kindle or Other Integration Issues:
If you use Kindle integration or other ways to read borrowed books outside Libby’s built-in reader, note that some integrations automatically return the book once detected as read or deleted. If you use Kindle, early return on Libby is handled differently, so verify those steps per your library’s support4.

5. Verify Lending Period and Auto-Renewal Settings:
Check if your library has enabled auto-renewal for your loans or if the lending period changed recently. Some libraries auto-return books when they expire and deny renewals if holds exist. Confirm with your library support if in doubt1.

6. Contact Library or Libby Support If Needed:
If none of these work, there may be a server-side issue or account problem. You can contact Libby support or your library's help desk for advanced assistance.

To summarize, the most effective fixes tend to be restarting your app and device, refreshing library cards, updating/reinstalling the app, and confirming integration settings and lending policies.

Would you like me to guide you through any of these steps? Are you mainly reading inside Libby, or are you using Kindle or other devices? That info can help me tailor the guidance better.

Are you satisfied with this solution so far?

Troubleshooting library app auto-return errors

Troubleshooting library app auto-return errors

Hi again! Let's go through a systematic troubleshooting approach to resolve the auto-return errors you're facing with your library app, like Libby, on your Mac (OS X 10.15.7):

1. Close and Restart Everything
- Completely quit the Libby app (or your library app).
- If using a browser via libbyapp.com, close the browser tab.
- Restart your Mac to clear any temporary glitches that might cause premature returns2.

2. Remove and Re-add Your Library Cards
- In the app settings, remove all your linked library cards.
- Then, add them back again. This resets your connection to the library servers and can clear syncing or loan period errors2.

3. Use "Reset Everything" Option in the App
- Some users have found success with the "reset everything" option under Settings → Get Some Help in Libby. This wipes cached data and forces a clean setup, which may fix automated return problems1.

4. Update or Reinstall the App
- Make sure your app is up to date with the latest version available.
- If the problem persists, uninstall and reinstall it to clear residual problematic files or cache3.

5. Check Kindle or Other Reading Device Integrations
- If you use Kindle to read library books borrowed via Libby, note that returning must be managed through Amazon. Errors or early returns sometimes happen if the integration isn’t complete or correct4.
- Reading directly in Libby’s built-in reader tends to be more straightforward for managing return dates.

6. Confirm Lending Period and Auto-Renewal Policies with Your Library
- Libraries sometimes change lending periods or enforce stricter auto-return rules, especially if there are hold requests on a title.
- Check with your library support to ensure there are no external policies causing the early returns1.

7. Contact Libby or Library Support for Advanced Help
- If none of the above steps fix the issue, reach out to Libby support or your local library’s digital services team.
- Provide them with your account details and specific examples of books returned early—they may be able to check for backend issues.

By following these steps, many users resolve unexpected auto-return errors. Would you like me to help you walk through any particular step in detail? Also, are you reading inside Libby or using Kindle integration? That info can help me focus the advice better.

Are you satisfied with this guidance so far?