Hi there! I'm here to help you with the Tile Family issue you're experiencing. Can you provide me with a few more details? For example, are you having troubles with a specific Tile device, or is it the app itself that's not functioning? Any additional information you can share will help me assist you better!

The app is not moving

Thanks for sharing that the Tile Family app isn't moving. Let's try a few steps to get it working again.

1. Force Close the App: Try force closing the Tile Family app. Depending on your Mac, you can either press Command + Option + Esc to open the Force Quit Applications window, select the Tile Family app, and click "Force Quit."

2. Restart Your Mac: Sometimes a simple restart can resolve application issues. Click the Apple menu in the top left corner of your screen, then select "Restart."

3. Check for Updates: Ensure that both your macOS and the Tile Family app are up to date. Go to the App Store, click on "Updates," and install any available updates for the Tile Family app.

4. Reinstall the App: If the problem persists, you might try removing the Tile Family app and then reinstalling it. To do this, drag the app to the Trash, then download it again from the App Store.

5. Check Compatibility: Lastly, make sure your device is compatible with the Tile app. Sometimes there are minimum requirements for the app to run smoothly.

If the issue still continues after these steps, let me know so we can explore further options! Are you satisfied with the solution I provided?