Hi there! I’m Charlotte. I’m here to help you get your book opened in the Libby app. To start, could you tell me a bit more about what happens when you try to open the book? For example:

- Do you see any error messages?
- Does the app freeze or crash?
- Is the book downloaded fully or still downloading?
- Are you having this issue with just one book or all books?

This info will help me guide you better!

Shows error m3ssage

Thanks for letting me know it’s showing an error message. That definitely narrows things down. Could you please share exactly what the error message says? The exact wording helps to pinpoint the cause.

Meanwhile, here are some initial steps you can try on your Android 10 WebKit device:

1. Close the Libby app completely (make sure it’s not running in the background).
2. Restart your device to refresh the system.
3. Open Libby again and see if the book opens now.
4. If it still doesn’t open, try removing the book from your library and downloading it again.
5. Also, check if your device has a strong internet connection while opening the book.
6. If you have more than one library card in Libby, remove and re-add them as sometimes card verification can cause errors.
7. Ensure your Libby app is updated to the latest available version in the Google Play Store.

If these steps don’t resolve the problem, let me know the exact error message text you see, and we can dig into more detailed troubleshooting or potential account/server issues. I’m here to help!

(For reference, some of these steps are recommended on Libby’s support pages1.)

Are you able to try these and tell me what happens?