Hi there! I understand you're having trouble accessing your account, and you've requested a password reset as well as having your card sent to your new address. Let's work through this together!

First, can you let me know if you received the password reset email? Sometimes these emails can end up in the spam or junk folder, so it’s good to check there as well.

If you haven't received it, we can try requesting it again. You’ll want to go to the Healthy Benefits Plus login page and select the “Forgot Password?” option. You’ll need to enter the email address associated with your account for the reset link.

As for your card, after you reset your password and log back in, you'll want to check your account settings to verify your address. If you have trouble finding the section to update your address, I can guide you through that too.

Let me know what you've tried or if you need further assistance!

Keeps saying password don't work then my # has changed

Thanks for that information! It sounds like your password isn't being accepted and your phone number has changed, which could be causing some difficulty with account recovery. Let’s handle this step by step.

First, for your password issue, you'll want to request a password reset again. You can do this by going to the Forgot Password page and entering the email address linked to your account. Ensure that you check your spam or junk folder for the reset email, in case it got filtered there.

Since your phone number has changed, it’s important to verify your account’s contact information is up-to-date. Once you regain access through the password reset, you can update your phone number in the account settings. If you’re still having problems, please make sure you're using the correct email address associated with your account.

If after trying to reset your password multiple times, you still can't access your account, the next step would be to contact Healthy Benefits Plus support directly at [email protected]. They can provide further assistance, especially regarding your phone number update.

Let me know how it goes or if you need any more assistance with this!

Steps to recover Healthy Benefits Plus account password

To recover your Healthy Benefits Plus account password, you can follow these steps:

1. Visit the Healthy Benefits Plus Website: Go to the official Healthy Benefits Plus login page.

2. Click on "Forgot Password?": On the login page, look for the "Forgot Password?" link and click on it.

3. Enter Your Email Address: You'll be prompted to enter the email address associated with your account. Make sure it's the correct email that you used to create the account.

4. Check Your Email: After submitting your email, check your inbox for an email with instructions on how to reset your password. Remember to check your spam or junk folder in case it lands there.

5. Follow the Reset Link: Click the link in the email and follow the on-screen instructions to create a new password.

6. Log in: After resetting your password, return to the login page and enter your email and new password to access your account.

If you experience any issues receiving the reset email, or if type-related problems persist, I recommend reaching out to Healthy Benefits Plus support at [email protected]. They can assist you further.

Let me know if you need any more help!

Common issues in Healthy Benefits Plus password recovery

Here are some common issues users face during the password recovery process for Healthy Benefits Plus and possible solutions:

1. Email Not Received: Users sometimes report not receiving the password reset email. If this happens, check both the inbox and the spam/junk folder. If it's still not there, submitting the reset request again may help. More information here.

2. Incorrect Email Address: The recovery email must be sent to the email address associated with your account. Ensure you've entered the correct one when requesting a reset.

3. Expired Reset Link: If you received the password reset link but it has expired, you’ll need to request a new one. Links can have time limits, so act quickly after you receive it.

4. Account Locked: After several failed login attempts, your account might get temporarily locked for security purposes. Waiting a brief period before trying again or contacting support is advised.

5. Password Requirements Not Met: When creating a new password, ensure it meets the platform's security requirements, like a specific number of characters or the inclusion of special symbols.

6. Technical Errors: Sometimes, users experience glitches when trying to reset passwords due to browser cache or cookies. Clear your browser's cache and cookies, or try using a different browser to see if that resolves the issue.

If you continue to face difficulties after trying these suggestions, it’s a good idea to reach out to Healthy Benefits Plus support directly at [email protected] for further assistance.

Let me know if there's anything else you need!

I can't get into it and I have asked to reset password and have my card sent to my new address new #