Hi there! I understand your Fetch app is freezing on the play screen, and you didn’t get the points you earned. Let’s work through this together.

To start, can you tell me if this freezing happens every time you try to play, or just occasionally? Also, have you tried closing and reopening the app or restarting your iPhone since it froze?

In the meantime, here’s a step-by-step guide you can try to fix the issue:

1. Force Close and Reopen the App:
Double-tap the Home button (or swipe up and hold on newer iPhones) to see the app switcher, then swipe the Fetch app off the screen to close it completely. After that, reopen the app and try playing again.

2. Check for App Updates:
Visit the App Store and see if there’s an update for Fetch. Sometimes, freezing issues get resolved with app updates.

3. Restart Your iPhone:
Power your iPhone off completely, wait a few seconds, and then turn it back on to clear any temporary glitches with iOS.

4. Clear Safari Cache (if you use Fetch inside Safari):
Since some app features might use web content, go to Settings > Safari > Clear History and Website Data to clear cache and cookies.

5. Disable VPN or Private Browsing:
If you’re using a VPN or playing in private browsing mode, this could interfere with point tracking. Try turning off the VPN or switching to regular browsing.

6. Check Timeframe:
Points usually get awarded within 24 hours. If you played the same game earlier or on a different device, points might not be granted again immediately.

If after these steps your points still don’t show up, you can manually report missing points through the Fetch app:

- Go to Profile > Points Activity
- Find the game or activity
- Submit a report or contact support from there

If you want, I can guide you through that process too.

Would you like to try these steps now? Also, please let me know if you’ve already tried some of these so I can suggest other solutions.

More details on why you might not earn points and troubleshooting here

Are you satisfied with this help so far?