Hi there! It sounds like you’re having trouble accessing the Fetch app because your iPhone’s storage is full. I’d love to help you get this sorted. Just to clarify—are you seeing a message directly in the Fetch app about storage being full, or is your phone itself showing that the storage is full? Also, have you checked how much free space you have on your iPhone?

Knowing this will help me guide you better. Meanwhile, if your phone’s storage is indeed full, it can prevent apps from working properly or updating. If you want, I can walk you through some steps to free up space and get Fetch working again. Let me know!

Just full in the fetch app

Thanks for clarifying that the issue is specifically with the Fetch app showing a "full screen" or "full" message, not your iPhone’s overall storage.

To make sure I understand: Is the app not letting you in at all, and instead displaying a message or screen saying it’s full? Could you describe exactly what the message or screen looks like? Is it possible it’s referring to your account’s storage or rewards limit within the app, or something else?

Often, apps can show messages about limitations like “storage full” if there’s a cached data buildup or if it’s having trouble syncing your account. Here are some steps we can try to resolve this:

1. Force close the Fetch app and reopen it:
- Swipe up from the bottom of your screen (or double-click the home button if your iPhone has one) to bring up the app switcher.
- Find the Fetch app and swipe it off the top to close it.
- Open the app again and see if the issue persists.

2. Clear app cache/data:
- Unfortunately, iOS doesn't have a built-in cache clearing like Android, but reinstalling the app accomplishes this.
- To reinstall:
- Press and hold the Fetch app icon.
- Tap "Remove App" then "Delete App."
- Go to the App Store and redownload Fetch.
- Logging back in after reinstalling can clear any cache or data that might be causing the problem.

3. Check your account:
- Is your Fetch account linked to a lot of receipts or points? Sometimes large amounts of stored data tied to your account could cause syncing issues.
- If you have lots of unredeemed points or data, try redeeming points or clearing out old receipts if possible.

4. Update your iOS and the Fetch app:
- Since you’re on iOS 18.7, it’s quite up to date, but double-check that the Fetch app itself is updated to the latest version via the App Store.

If these don’t help, it might be an app-specific issue needing an update from Fetch’s side or help from their support team.

Would you like me to help with any step above right now? Or do you see any additional details on the message you’re getting?

I can’t remove it and add it cause I did that with other apps and I am not able to add them again cause it says my storage is full. When I click on how to fix it, it will show things from fetch that I never clicked on before and I would have to remove them but it doesn’t solve the problem and they just come right back on. I don’t want to lose my points I have in my fetch app but I can’t get on it anymore to redeem them

Thanks for explaining more about the situation. So your iPhone storage is actually full, and that’s preventing you from reinstalling apps like Fetch, but the message itself is showing up in the Fetch app as well, right? Plus, you’re worried about losing your points, which is totally understandable!

Here’s a tailored plan to free up space without harming your Fetch app data (including your points):

1. Free up iPhone Storage Without Deleting Fetch App:

Since you can't afford to delete the Fetch app, let’s clear some space elsewhere:

- Go to Settings > General > iPhone Storage.

- You’ll see a list of apps sorted by how much space they take.

- Look for large apps or games you don’t use frequently, and delete those temporarily to free space.

- Clear Safari cache by going to Settings > Safari > Clear History and Website Data—this can free up some space.

- Delete large message attachments or unused photos/videos (you can back them up to iCloud or a computer first if you want).

2. Offload Unused Apps (Without Losing Data):

iOS lets you offload apps—this removes the app but keeps your documents and data intact.

- Go to Settings > General > iPhone Storage.

- Select large apps you rarely use.

- Tap Offload App (this deletes the app itself but retains its data).

- This frees space but you can reinstall the app later and pick up right where you left off.

3. Check iCloud Backup for Fetch Points:

Your Fetch points and account data are tied to your Fetch account, not solely stored on your device.

- So as long as you log in with the same account credentials after reinstalling, your points will still be there.

4. Once You Free Up Space:

- You can try uninstalling and reinstalling the Fetch app safely. This clears its local cache that might be causing the "storage full" error.

- Then log back in, and your points should be safe because they are on their servers, not lost when deleting the app.

Let me know if you’d like me to walk you through any of these steps in more detail. I’m here to help you keep your points safe and get the app working properly again!

How to redeem points in Fetch app with storage issues?

I see you're asking how to redeem your points in the Fetch app while facing storage issues on your iPhone. Let’s work through this together to make sure you can get your rewards without losing points or running into app problems.

Since your iPhone storage is full and it's preventing you from uninstalling and reinstalling Fetch (which normally clears caches and might fix the issue), here’s what I recommend:

1. Free Up Space Without Removing Fetch:
- Go to Settings > General > iPhone Storage.
- Identify apps or files you can temporarily remove to free up some space.
- Use the Offload App feature for large apps you rarely use (this deletes the app but keeps its data).
- Clear Safari cache under Settings > Safari > Clear History and Website Data.
- Delete large message attachments or back up and remove photos/videos if possible.

2. Redeeming Points While Storage Is Low:
- Once you free up a small amount of space, try opening the Fetch app.
- Navigate to your points balance at the top of the app screen and select a reward to redeem.
- Follow the on-screen steps to redeem. According to Fetch’s system, once you redeem points, it can take up to 72 hours to process, but the points should remain safe in your account during this time.

3. If App Crashes or Freezes During Redemption:
- If you run into crashes linked to storage during or after redemption, you may need to close other apps or restart your iPhone to clear temporary system memory.
- Avoid uninstalling the Fetch app until you have enough storage because your account points are safely stored on Fetch servers and linked to your login, but you want to avoid interruptions.

4. Check Connectivity and Updates:
- Make sure your device is on a stable Wi-Fi connection.
- Ensure the Fetch app is updated, if possible, once you have freed space.

If these steps still don’t allow you to redeem due to storage limits or app errors, it might be worth contacting Fetch support directly via [email protected]. They can help safeguard your points and provide further troubleshooting tailored to your situation.

Would you like me to guide you through freeing up storage step-by-step? Or assist with anything else related to your Fetch app?

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