Hi! Sorry to hear the Fetch app won’t open on your iPhone or iPad. Let’s figure this out together. Just to get a clearer picture, have you tried any steps already like restarting your device, reinstalling the app, or checking your internet connection? Also, what happens exactly when you try to open the app? Does it show an error message or just stay stuck?

Meanwhile, here are some straightforward steps to try:

1. Restart your device: A simple reboot can reset network connections and clear temporary glitches.

2. Check your internet connection: Make sure you have a stable Wi-Fi or cellular connection. Turn off any VPN or hotspot if you’re using them.

3. Delete and reinstall the Fetch app: Press and hold the Fetch app icon, choose “Delete App,” then go to the App Store and install it again. This process won’t affect your account or points.

4. Update your iOS: Go to Settings > General > Software Update and ensure you have the latest iOS version because sometimes app issues arise from outdated system software.

5. Clear App Store cache: Open the App Store and tap any tab 10 times quickly to refresh the cache, then try updating the app if needed.

6. Sign out and back into the App Store: In Settings, tap your Apple ID at the top, sign out of the App Store, then sign back in and try opening Fetch again.

If after these steps the issue remains, could you tell me the exact model of your iPhone/iPad and the iOS version you’re on? That will help me dive deeper into the problem.

Meanwhile, I’ve found these solutions recommended officially by Fetch support and user community discussions 1 2 3.

Let me know how it goes!