Hi! I see that you're able to take a receipt photo in the Fetch app but it won't submit. Let's work through that together.
First, can you tell me if you're connected to a strong WiFi or mobile data network when submitting the receipt? Network issues often cause submission failures.
Here are some simple steps to try on your iPhone (iOS 18.7.1):
1. Make sure your internet connection is stable—try toggling WiFi off and on or switching to mobile data temporarily. 2. Close the Fetch app completely: swipe up from the bottom and swipe the app off the screen, then reopen it. 3. Take a clear photo of the entire receipt, ensuring all purchase details are visible and the image isn’t blurry or cropped. 4. Check if the Fetch app is updated to the latest version in the App Store. An outdated app can cause submission issues. 5. Restart your iPhone to refresh any stuck processes.
If the problem persists after these steps, you can try clearing the Safari browser cache since Fetch uses Safari components internally: - Go to Settings > Safari > Clear History and Website Data.
Then try submitting the receipt again.
If you have already tried these or if this doesn't solve it, please let me know what you've attempted so far, and we'll dig deeper!
Are you able to check your network connection now?
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Alice Johnson
Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...
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Hi! I see that you're able to take a receipt photo in the Fetch app but it won't submit. Let's work through that together.
First, can you tell me if you're connected to a strong WiFi or mobile data network when submitting the receipt? Network issues often cause submission failures.
Here are some simple steps to try on your iPhone (iOS 18.7.1):
1. Make sure your internet connection is stable—try toggling WiFi off and on or switching to mobile data temporarily.
2. Close the Fetch app completely: swipe up from the bottom and swipe the app off the screen, then reopen it.
3. Take a clear photo of the entire receipt, ensuring all purchase details are visible and the image isn’t blurry or cropped.
4. Check if the Fetch app is updated to the latest version in the App Store. An outdated app can cause submission issues.
5. Restart your iPhone to refresh any stuck processes.
If the problem persists after these steps, you can try clearing the Safari browser cache since Fetch uses Safari components internally:
- Go to Settings > Safari > Clear History and Website Data.
Then try submitting the receipt again.
If you have already tried these or if this doesn't solve it, please let me know what you've attempted so far, and we'll dig deeper!
Are you able to check your network connection now?