[Fetch] Not opening the app

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Barbara Palco
7 months ago In Fetch
Not opening the app

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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7 months ago

Hi! I see your Fetch app isn’t opening on your iPhone with iOS 18.6.2. Let’s get that sorted together. To start, could you let me know if the app shows any error messages when you try to open it, or does it just stay stuck or close immediately?

In the meantime, here are some steps to try that often help with this kind of issue:

1. Restart Your iPhone: Sometimes, a simple restart can clear up temporary glitches.

2. Delete and Reinstall Fetch:
- Press and hold the Fetch app icon until you see the option to delete it.
- Delete the app (don’t worry, this won’t affect your account or points).
- Go to the App Store, search for Fetch, and reinstall it.
- Open the app and log in again.

3. Check Your Network Connection: Make sure you’re connected to a stable Wi-Fi or cellular data connection. If you use a VPN or hotspot, try turning those off temporarily.

4. Update iOS and App: Make sure both your iPhone’s iOS and the Fetch app are up to date.

If after these you still can’t open the app, please let me know what happens exactly when you try to open it—for example, does it crash, freeze, or stay on the loading screen? That will help me guide you further.

Are you comfortable trying those steps now?

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