If your JustPlay loyalty coins are not converting, follow these steps to troubleshoot and potentially resolve the issue:

1. Check Coin Conversion Timing: Understand that your loyalty coins convert to earnings every 3 hours if the coin goal for that duration has been met. Ensure that you have indeed accumulated enough coins before the conversion period ends - learn more.

2. Reinstall the App: In some cases, reinstalling the app can resolve bugs that may affect coin conversion. Uninstall the JustPlay app, then download and install it again from the app store - learn more.

3. Earn Points: After reinstalling, make sure to engage with the games to earn points, as this can sometimes reactivate the conversion process. Play a game and wait for the conversion timer to run out again - learn more.

4. Verify Account Status: Ensure that your account is in good standing and that there are no restrictions or account verifications pending. Check the loyalty program's rules to confirm that you meet all requirements for earning and converting coins - learn more.

5. Reach Out for Support: If the issue persists after trying these steps, consider contacting JustPlay's support team through their official website or customer support channels. They can provide specific insights related to your account and any known bugs - learn more.

By following these steps, you should be able to address the issue with your loyalty coins not converting in JustPlay. If any specific problems arise during the process, keep a note of them for further assistance from customer support.