Hi there! I understand you're having trouble with your scheduled 3-way switch turning on at sunset but not off at sunrise. Let's sort this out together!
First, could you please confirm if your switch is connected to the Hubspace app and whether you have the latest version installed? Sometimes, updating the app can resolve scheduling issues.
Next, let's go through a couple of basic troubleshooting steps:
1. Check the Automation Settings: Open the Hubspace app and navigate to the schedule or automation settings for your 3-way switch. Ensure that the setting for turning off at sunrise is correctly configured.
2. Verify Location Settings: Sometimes, the timer for sunset and sunrise can be influenced by the location settings. Please ensure that your location is accurately set in the app.
3. Manual Test: Try manually turning the switch off to see if that works. This helps determine if the issue is a scheduling one or something more fundamental.
If you've checked all the above and the issue persists, it might help to reset the switch and then set it up again. This often resolves any glitches.
If after this it still isn't functioning as expected, let me know. I can check further details for you, or you might need to contact Hubspace support for a more in-depth look at the issue. Their contact email is [email protected].
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Henry Adams
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Hi there! I understand you're having trouble with your scheduled 3-way switch turning on at sunset but not off at sunrise. Let's sort this out together!
First, could you please confirm if your switch is connected to the Hubspace app and whether you have the latest version installed? Sometimes, updating the app can resolve scheduling issues.
Next, let's go through a couple of basic troubleshooting steps:
1. Check the Automation Settings: Open the Hubspace app and navigate to the schedule or automation settings for your 3-way switch. Ensure that the setting for turning off at sunrise is correctly configured.
2. Verify Location Settings: Sometimes, the timer for sunset and sunrise can be influenced by the location settings. Please ensure that your location is accurately set in the app.
3. Manual Test: Try manually turning the switch off to see if that works. This helps determine if the issue is a scheduling one or something more fundamental.
If you've checked all the above and the issue persists, it might help to reset the switch and then set it up again. This often resolves any glitches.
If after this it still isn't functioning as expected, let me know. I can check further details for you, or you might need to contact Hubspace support for a more in-depth look at the issue. Their contact email is [email protected].
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