Hi there! I understand that the comments button on GB News is not working for you. Let’s figure this out together!

First, could you let me know if you are accessing the comments button through the GB News website or the app? Also, can you confirm if this issue occurs on a specific article or all articles?

Once I have a bit more context, I can guide you through some troubleshooting steps!

Not working on either app or website and not working on any articles at all

Thank you for providing those details! Since the comments button isn't working on both the app and the website, we can try a few steps to troubleshoot the issue effectively. Here’s what I recommend:

1. Clear Cache and Cookies: Sometimes, stored data can cause issues with website functionality. Try clearing the cache and cookies in your browser:
- Go to Settings in your WebKit browser.
- Find Privacy or History, then look for an option to clear browsing data or cache.
- Make sure to select cookies and cached images/files.

2. Update the App: If you’re using the GB News app, make sure it’s up to date:
- Check for updates in the app store (Google Play Store or Apple App Store).
- Update if a new version is available.

3. Restart the Device: This is a quick solution that can often fix minor glitches:
- Completely shut down your device and then restart it.

4. Check for Any Firewall or Security Software: Sometimes, security software may block certain functionalities:
- Ensure that your firewall or any security software isn’t blocking access to GB News.

5. Temporary Disable Extensions: If you're using web extensions (like ad blockers), try disabling them temporarily to see if they might be interfering:
- Go to your browser’s extensions or add-ons settings and disable them one by one.

6. Check Network Connection: Make sure you have a stable internet connection:
- Try switching between Wi-Fi and mobile data, or resetting your router.

If you've gone through these steps and are still having trouble, we may need to escalate this issue. You could consider reaching out to our support team directly at [email protected], or I can assist you further if you provide more details.

Are you satisfied with the solution I provided, or is there anything specific you'd like to focus on next?